Approval User - Getting Skipped

[John Vo1]

Can someone take a look at this and see why this Approval - User is getting skipped?   Second approval should go to the Application owner which is set to the configuration_item.owned_by

[Chuck Tomasi]

Hi John,

The most common reason for this is that there is no value to that field (either configuration_item is empty, or configuration_item.owner is empty.) Where there is no value, the approval goes right on through as approved rather than getting stuck infinitely.

http://wiki.servicenow.com/index.php?title=Approvals

[John Vo1]

Chuck,

as you can see there is an owner but the approval user is still skipped.

[Chuck Tomasi]

Does the worfklow log shed any clues on this mystery?

Navigate to Workflow> Active Contexts (or all contexts if this one is done), locate the workflow associated with your record and check the activities that have been run and the logs that may be present.)

[John Vo1]

This is what I see in the Workflow Logs.