RITM closing before all tasks are completed

[johnsonjohn]

Hi, Service Now rookie here so please be patient.

I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed.   What I'm finding, however, is that when the first task is closed the RITM closes.   What I would like is for the RITM to close only after the last task in the sequence is closed.   Would appreciate any assistance anyone can provide.

[Cheyenne1]

Can you screen shot your workflow?

[johnsonjohn]

Hi Cheyenne, sure here it is.   There are other things going on here, but the screenshot shows the part I'm describing.   The item is called Oracle Human Resources, which creates 4 catalog tasks in sequence (beginning with IT_T3_Development and ending with HRIS Fulfillment).   Someone suggested I use the Generate Tasks activity, but that didn't do what I needed here.

[Cheyenne1]

It may be your workflow stages. I just mocked this up quick and it keeps the other tasks pending until the previous one is closed complete as well as keeps the RITM ' work in progress'. Once all the tasks are closed it sets the RITM as 'completed' and active = false. Try removing the stage 'Fulfillment' from the catalog tasks and running it and see if it works how you'd like it to

[johnsonjohn]

That didn't seem to work.   As soon as I close a task, the RITM goes to closed, even with the stage removed from the task.   Also, I removed the "Generate" activity because it was creating all 4 tasks immediately.   I only want each task created when the previous task is complete, and the RITM to close only when the last task is closed.   Seems like it should be simple, but I can't figure it out.   I do appreciate your time.