Hello, inside the old workflow editor there was a function that enabled you to display Variables from the Task Form on the Catalog Task form I am trying to figure out the same capability using flow designer as i have developed a series of workflo...
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can anyone say how to revert back the view of activity filter, Native form of activity section is changed in all table
Hi All, When we ran a Health scan in our prod instance, there is a recommendation from servicenow to have the system property "glide.soap.max_redirects" and set it to default value - 20. This property specifies the maximum number of redirects the ser...
I have a workflow that is creating tasks and one of the variables in the task keeps being set to something associated with the caller but we can't figure out how to stopt that so we are trying to make an update to the task after the workflow creates ...
I have aNon-prod instance, wanted to test inbound email actions. I enable the inbound email actions(email properties) to TRUE. and used ServiceDesk Test (servicedesk.test@campany_name).But when I send the email, The outlook rejected it."Your email co...
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB articles and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Con...
Hello - I started to receive emails from users saying their approvals/rejects for specific requests are not being processed via email. They get a bounce back that says: The approval for "Requested Item: RITM0012305" failed because the approval respon...
I'm explorering the posibilities to use the integration HUB to automate some of our servicedesk tasks. One of the most used tasks in service requests is adding a user to a group in Entra ID. The Entra ID spoke makes it easy to automate. But, we serve...
In MIMP, Hourly Update notifications to stake holders are being sent as separate emails currently, but I want to sent as single mail thread from start to end. How should I configure this.
We are looking into using Managed Documents as a repository for files that are attached to knowledge articles. We currently use a SharePoint as a file repository and like the idea of keeping everything in ServiceNow but we don't want to recreate the ...
We have a requirements to auto assign a Ticket to a specific Group member based on email containing some words. How can we achieve it?
In my personal instance , after I logged in at platform ,below page is default displayed. but,I would like to achieve that one customize dashboard default displayed after I logged in at platform. Does anyone have solution can achieve this requirement...
