I know several first and third-party CTI integrations are available, but we have a very narrow use case and I wanted to see if anyone has thoughts. I don't see any recent discussions here so... We need to be able to link a NICE InContact Call record...
We are using CSM workspace and want to be able to screen pop a specific case or a tab within a case without opening a new tab. Also, based on certain triggers, can we remotely pop open a tab within the workspace for an existing case?
How to add link to external website in HTML Widget Service Portal
Hey - i added the Activate the Knowledge Management Advanced Installer plugin last week og the week before - now a user with the knowledge_manager role AND the manager on the knowledge base is NOT able to publish articles which was created by s...
On Washington Release, I've built the very same Record Producer to do a Mass Registration of items on a table using a Transform Map and Scripts. The main reason that I could do this was that I was able to place the sys_data_source table as the refere...
Can anyone tell me how to change my role from `admin` to `maint`
Hi All,After upgrading to Xanadu, ITIL users are seeing the Crypto module in banner of platform where admins will see update sets. Is there a way we can disable this? Thanks!
I am attempting to convert to the Polaris theme in the Next Experience and I need to identify the environment (Prod, UAT, Dev, etc.). In UI16 there was a field called "Page Header Caption" however I can't find any way to do this in the Next Experienc...
Looking for Interview Questins for ServiceNow Asset Administrator
How do I disable scroll bar in this field in the form and the field will just auto adjust depending on the content of the field? The field below is for Change Notifications Moratorium and the length can vary depending on the moratorium. The ideal v...
Hi, We have installed a mid server (orlando-12-11-2019__patch9a-01-04-2021_01-08-2021_1842) on Amazon Linux release 2 (Karoo), however we can see multiple warnings ever minute stating: 02/18/21 22:08:27 (892) glide.lock.cleaner WARNING *** WARNING ...
We have an application integrating with ServiceNow to create tickets using ServiceNow table REST API. We have added Entrust certificates in our keystore to establish SSL connection with our ServiceNow instance. I learnt that Entrust certificate will ...
I've been using Add expand and collapse functionality to any Knowl... - ServiceNow Community to add expandable section in the KB article. I was wondering if there's a way to create a numbered list item as an expandable section like this?(This is an i...
I have a report that lists the Knowledge Articles that will expire in 30 days. This report is grouped by the Ownership Group Manager of the Knowledge Article. I want to send the list of Knowledge articles the Manager is accountable for only to that...
Hi, I want a change request to move automatically from Scheduled to Implement state, at the planned start date/time. I have created a Flow to change from Scheduled to Implement state, at the planned start date/time. but in flowWait For Condition if n...
