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Always force users to their portals?

Is there an option to always force users to their portal? For example, if a user with the snc_external role tries to use the "instance.service-now.com/sn_customerservice_case_list.do" to bypass the portal, it will still be redirected to the portal. I...

sys_audit "fieldname": "DELETED"

Hello, I am examining the sys_audit table, and I see many records with fieldname = "DELETED" { "fieldname": "DELETED", "reason": "", "sys_id": "<the_sys_id>", "newvalue": "DELETED", "...

nimzo88 by Giga Contributor
  • 504 Views
  • 1 replies
  • 0 helpfuls

UI Builder Catalog item

I want to pull the Service Catalog category page and the Catalog item page and then the record submitted page in Service Portal to the UI Builder. Currently I see we have Catalog item component but there is no option to display the record submitted p...

Kri by Tera Guru
  • 368 Views
  • 1 replies
  • 0 helpfuls

Configuring List Layout Not Saving The Change

Hi Community I am trying to configure the list layout on ServiceNow, I am moving all the columns I want from the available section to the selected section and save the change. However; the list layout reverts back to the previous setting. I have noti...

Kamva_7-1700642521406.png
Kamva by Giga Guru
  • 2941 Views
  • 6 replies
  • 0 helpfuls

Force redirect to portal page

Hello Community, A user is experiencing an issue where his homepage is always redirecting to  https://instancename.com/home.do? rather than:  https://instancename.com/nav_to.do?uri=%2Fhome.do   preventing him from seeing the navigation bar and header...