Approval User - Getting Skipped

[John Vo1]

Can someone take a look at this and see why this Approval - User is getting skipped?   Second approval should go to the Application owner which is set to the configuration_item.owned_by

[randrews]

ok now i am a little confused.. what table is the workflow running on... i assumed it was requested item but thinking it is not.. since the approval is set to configuration_item.owned_by

if this is on the requested item table <catalog item> then i suspect the configuration item isn't on the item table but in the variables.. which would explain why it isn't finding the approver.

[John Vo1]

Yes it is a select box variable with the question choices.

But in it's try to pull from the Configuration-Applications

[randrews]

ok so the approver is actually in a VARIABLE in a catalog item?? if so we will need to script adding the approver you can't take it from the form.. because variables aren't on the form...

so for example...

answer = [];

appr();

function appr(){

answer.push(current.variables.variable_name.owned_by);   // here you are going to dot walk to the owner.. assuming that the ci is a reference field on the form.. if it isn't you will have to query the database and get it.. then you can dot walk to the approver.

}

[kristenankeny]

I think there are two issues here:

configuration_item.owned_by is pointing to the configuration item field on the requested item, not your variable

Your variable is a select list and not a reference field, so in order to get the owner, you'll have to do as suggested above and script finding the owner using a GlideRecord query. You'll reference the variable through current.variables.questionname.

[HugoFirst]

Check the approval record and see where the "Approval for" field is pointing.

That would tell you which record and table is involved.

EDIT: I also noticed a "Run Script" item in your workflow named "Set Configuration Item".

Can you check to see if this is working?

I recommend adding a log statement showing that it ran and indicating the value that was set.