Hi, question to any Knowledge Managers.I've been handed the process, I'm very much wearing my L plates with the process. One area I want to look at is seeking greater engagement from teams- in particular linking KBs to incidents where they are used t...
A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?
Is there a way I can make the contact card in the photo below editable to a vendor manager etc? As to edit it currently it has to be done in the UI builder.
How can we get some demo instance from ServiceNow? Is that demo Instance can be available for free?Example : https://demoxyzabc12345.service-now.com
Is it possible to create atf tests for UI Builder Experiences? Unsure how to navigate to them and test functionality.
Hello,I have a question regarding GIFs in Knowledge Base articles. When added, the GIFs play by default in a loop. I was wondering if I can modify it to only play when clicked. Also, can I modify it to display with a play button of some kind on it wh...
https://www.servicenow.com/community/blogs/blogworkflowpage/blog-id/now-platform-blog/article-id/2578 when trying to access. Any help would be greatly appreciated.
Hello,I have a question regarding GIFs in Knowledge Base articles. When added, the GIFs play by default in a loop. I was wondering if I can modify it to only play when clicked. Also, can I modify it to display with a play button of some kind on it wh...
HRSD - Currently on Washington working towards Xanadu - Anyone have success in limiting email functionality to only include internal email addresses and not any external addresses?
Hi, I set email notification for outages. I have a table with fixed size for this (800 x 200 px), with an image inside. When I use the preview function in ServiceNow notification everything is fine. But, sometimes, when I receive this notification in...
i have a requirement to change the short description label to Title when for a specific company.
I want to populate the task short description based on the choice value of the catalog item variable in a Flow Designer. Please guide
I wanted to hide the new button for change tasks under change request related list and made modifications in list control and added the script in omit new condition but not sure why this is not working, Can you let me know if we have to do any config...
We have eliminated the S/MIME option as this would be very hard to manage with new hires. We have considered and tested using our company's SMTP server, but we prefer to not send ALL outbound email there. Are there other solutions you have used? T...
Hi everyone, I hope you are doing fantastic!! I have the requirement to create a confirmation / substitution modal in HR Agent Workspace, meaning when you click the button it has a modal saying you want to retire an article or retire and substitute ...
