Resolved! Auto assignment incident
I have requirement to configure auto assignment group based on CI's support group if that empty then based on category and sub-category.
Forum Posts
ATFs for Service Operations Workspace
Hello,Has anyone already created test ATFs for Service Operations Workspace?Or has something already been done by default in the xanadu version?I'm looking for examples that have been done step by step to get inspiration for different scenarios. Also...
Resolved! Flow Designer: Translate Stages
Hi All, I have a Catalog Item Flow with the OOTB stages. However I cannot translate them and I don´t see if this is even supported? If I have a look at the stage table for flows (sys_hub_flow_stage) the fields are normal string fields and not of type...
ServiceNow to Azure AD User & Group Provisioning Issues not properly maintaining group memberships
We are having issues with our ServiceNow to Azure AD Integration. In particular, the current issue that we are experiencing is with Provisioning of Groups, and Group Memberships. It does not seem that when users are added (or removed) that the group ...
How can I set up maintenance schedule for the weekend following Microsoft patch Tuesday?
ServiceNow span entries give me some control over when the schedule will run - e.g. every first Tuesday of the month but I need a way to set it for x days after the 2nd Tuesday each month because we patch over the 2nd weekend after the microsoft patc...
Resolved! If Risk is High then send additional approval to a group
How to add additional approval group in change request if calculated risk set to high in access state.
Resolved! Create report to get monthly open incident
Please help me to create report to get monthly open incident count.
Condition type input comes with duplicate "^"
Hello I am facing an issue when trying to create a custom action in flow designer that basically receives 2 inputs:reference to sn_customerservice_caseconditions Then on a script step i evaluate the case with the conditions using GlideFilter.checkRec...
SFTP with SSH Integration
Hi, We have a requirement to pull data from SFTP folder using SSH credentials.Currently we created a SFTP data source put User and Password, server, port, path and its work.Its not secured enough for the client and he want to have another layer of se...
How to reply to an email received in ServiceNow?
I have a requirement when user sends email to ServiceNow, it should generate the Incident and should send reply to the same email with the incident number. Can anyone help me how to reply to the incoming emails?
Resolved! Trigger an email when commented on ticket for requestor
I have a requirement to send an email only to requestor if ticket assigned person has made comment for requestor.
Confirmation Warning of automated deletion (cascade) - Demand vs Project Task -
The confirmation message when deleting a Demand (via UI action Delete button) which is referenced in other records (Task, RIDAC) is different from the one seen when deleting a Project task (which has subtasks). We had a recent issue by which a user ...
Resolved! Issue getting my flow to trigger based on cert expiration date.
Hey everyone, SNOW noob here, I am having issues with Flow designer triggering. I am trying to get it to trigger every time a cert pulled from Digicert is 45 days from expiring. The action will be to update the priority from PRI 3 to PRI 1. The flow ...
Resolved! Difference between "cross-scope access" and "restricted caller access"
Hi all, I have difficulties to understand, how both interact or complement each other. Is "restricted caller access" just a more granular of access definition? If so, why is there cross-scope access?Can somebody please explain a little? Thanks in ad...
Resolved! Overriding Impact & Urgency Choices label
Hi Team, I want to change the label of Choices for Impact & Urgency, specifically for the incident table. Is there a possibility of overriding the choices label for each table? Eg; 1-High 2-medium 3-Low TO 1-Critical 2-High 3-Low Thanks
