Are there plans to remove Workflow from Service Now?

[Tom Brown]

We keep hearing asides about Flow Designer replacing Workflow, and the extension of that is that Workflow will no longer be needed at all.  While I understand that it's great that SN is steering toward the no-code/low-code that they are advertising, I don't see Flow Designer being capable of replacing workflow when we need something particularly nasty.  I could see perhaps evaluating a new catalog item to see if it fit flow designer first, then workflow if it was likely to grow overly complicated.  What's the general feel for this?  Anyone have a roadmap of where they're likely to take it?

[Mark Roethof]

Hi there,

No, Workflow is not going away. It's just not being Developed on anymore.

Flow Designer is also not a replacement for Workflow, that's really misunderstood. Also, in some situations only Workflows are your goto, and not Flow Designer.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Pradeep Sharma · Accepted solution]

Hello Tom,

As of this writing, there are no plans to remove workflows. You  can still use workflows. With respect to Flow Designer, the strategic position is to make the next workflow engine for the masses. The current graphical workflow has been in place since 2008 and isn't "citizen developer friendly". Flow Designer, and accompanying IntegrationHub are intended to be available to the "drag-n-drop" users in your organizations. Right now Flow Designer can replace many business rules scheduled jobs, and workflows. To me, it's on a different level than the graphical workflow engine. In my experience, admins have tended to build out fairly monolithic workflows using the legacy engine. These were challenging to build, debug, and maintain. Flow Designer breaks this down, much like business rules to be more discrete and thus easier to build and manage.

Reference : https://community.servicenow.com/community?id=community_question&sys_id=e93e47eddb9cdbc01dcaf3231f96...

- Pradeep Sharma

[Arthur Bernardo]

Hello @Pradeep Sharma , thanks for answering.
Does ServiceNow still maintain the same opinion about Workflow and Flow Designer?
I heard people saying that flow designer is faster than workflow that's true?

[Allen Andreas]

Hi,

My take...until they provide a tool to convert workflows to flow designer (I'm not saying it is possible or is impossible, just stating) workflows aren't going away. Many, many, many customers have workflows and couldn't abruptly have a system upgrade change this and not work anymore. Well...you could, but good luck from a SN customer service point of view, haha.

Please mark reply as Helpful or Correct, if applicable. Thanks!