Ask the Expert: Setting up the CMDB Health metrics and applying them to a real world CMDB

[Lisa Latour]

Join us on this discussion page for a YouTube Live Presentation on setting up CMDB health metrics and how to apply them.

It's an opportunity to see how the new CMDB Health Dashboard can help you manage the data quality of server and network device data. This new dashboard provides an actionable view of CI health and a remediation framework to take corrective actions.  

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Featured Expert

Presented by Richard Brounstein, ServiceNow Solution Architect for ITOM, specializing in IT Operations and crafting CMDB solutions for customers, based in the New York City area. He will be hosting a CMDB lab at Knowledge 2017. Before joining ServiceNow, Richard has more than 10 years experience as a System Engineer with Hewlett-Packard.

Watch the Demo Below and Read the Q&A below!
(Be sure to change your YouTube Setting to 720HD)

[Lisa Latour]

Be sure to join us TODAY for a Live Demo and Post your questions here!

[Brad Kallmeyer1]

How can we filter out class that we don't need? Example we have some that are showing up under or Orphan and Staleness which we would like to hide. We've tried by setting an Orphan rule on cmdb_ci table that class is not SNC Component but they still show up with information.

[Brad Kallmeyer1]

Another issue we see is Duplicates. We know we have duplicate records but they are not showing up, duplicate relationships show, and we don't see any way to configure it. What is it looking for in regards to duplicates.

[Brad Kallmeyer1]

Staleness - if a manual update is applied to the CI does this change the Most Recent Discovery or does it have to be discovered to change it?