Assess UI Button Not proceeding for one user

[Ravivarman Saee]

a particular user has the same roles as other Risk users. But whenever he clicks on UI buttons in Risk or risk assessment form, it's not proceeding further. Checked the conditions for UI actions. That looks fine. i don't see any ACL issue as well.

Any idea on this issue!

[Dr Atul G- LNG]

Hi @Ravivarman Saee 

Its not on form, go to Plugins and search for this plugin and then repair.

[Ravivarman Saee]

This comes after a property enablement which is 'advanced risk'. Can u please name the Plugin You are referring to ?

[Dr Atul G- LNG]

Check this and repair

[Ahmmed Ali]

Hi @Ravivarman Saee 

My best guess is, there might be some condition or some exception in client script part of the script which is not working for this user.

We had similar issue earlier where in UI action client button, we were reading a field and based on the field value doing some routing. but for one use had different view selected for form and that particular field was not part of the form. so when user clicked on the button nothing was happening.

Seeing at script, we can suggest better.

Thanks,

Ali

[Ravivarman Saee]

I don't see any exceptions in client script. I doubt whether any ACL is preventing this. i couldnt find any such ACLs that affects this so far.