How to get the date of de state Work in Progress in a RITM (API)

[felipeaf]

HI!, A question colleagues:

How to obtain the date of Work in Progress via Service NOW API, I am talking about RITM tickets and INCD incidents.

So far I have only obtained the dates of opened_at and closed_at

I am also interested in de date for cancelled_at

Redards!

 

[Ankur Bawiskar]

@felipeaf 

using the OOB Table API on sc_req_item table you can get only that information which is stored in the fields of that record

if your requirement to get the exact time when RITM was cancelled then you can create scripted rest api and use the Audit table and return the cancelled date/time as API response.

If my response helped please mark it correct and close the thread so that it benefits future readers.