Assess UI Button Not proceeding for one user
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‎02-20-2025 09:20 PM
a particular user has the same roles as other Risk users. But whenever he clicks on UI buttons in Risk or risk assessment form, it's not proceeding further. Checked the conditions for UI actions. That looks fine. i don't see any ACL issue as well.
Any idea on this issue!
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‎02-20-2025 10:48 PM
if the user is able to see then it should perform the next action as well
Did you debug further what that UI action does when clicked?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-20-2025 11:02 PM - edited ‎02-20-2025 11:02 PM
Hi Ankur
When this user clicks, it just refreshes the page. For others it works fine.