Assessment Trigger Condition Isn't Working

[ctsmith]

I have a trigger condition that doesn't work when I dot walk in the user field.  It's allowing me to select the proper field to send the survey to, but it's not triggering.  If I swap out the user to someone on the table, it works.

Essentially, the scenario is if a user takes a survey and one of their questions hits a threshold, I want it to trigger another survey to the assigned_to of the incident or request task so they have an opportunity to respond to the customer's initial survey.

Below is the set up that is not working:

[Ashutosh Munot1]

HI,

For me it works:

Thanks,
Ashutosh

[ctsmith]

It's not the trigger condition that isn't working for me.  It's the User Field that doesn't work.  Unless I choose user field that doesn't involve dot walking to an allowed table in the list.

[Ashutosh Munot1]

Hi,

That is indeed true. User field should be on the same table where the metric or trigger condition is created.

Thanks,
Ashutosh

[Jaroslaw Gendek]

I have the same issue, were you able to solve it ?

(and solution was not a new field and data synch between source and main table)