Asset history information - can I find such info?

Jonathan Franke
ServiceNow Employee
ServiceNow Employee

Hi,


I've got questions about history information of an Asset.


  • Is it possible to 'click' on an Asset and find historical information about it, such as incidents, requests CMDB updates etc.? (stuff that earlier have been associated with the Asset)
  • Or is there another way to find this information?

 

I.e. in real time without running a report.

 

Grateful for response,

 

King regards

Jon

1 ACCEPTED SOLUTION

The personalize menu goes Design, Layout, Related Lists.   Instead of personalizing the form, personalize the next menu item down:



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View solution in original post

8 REPLIES 8

This worked:


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Just add the related list to the Hardware Assets form and you will be good to go.


"Just add the related list to the Hardware Assets form and you will be good to go" How do I add it as a related list? Couldn't find it when Personalizing the Hardware form?



Kind regards


Jonathan



Screen Shot 2014-10-06 at 3.54.57 PM.JPG


The personalize menu goes Design, Layout, Related Lists.   Instead of personalizing the form, personalize the next menu item down:



Capture.PNG


Thanks Mike!