whenever child incident state or urgency changes, the parent incident work notes should update
How to do this in flow design.
Forum Posts
State and Problem State drop-down values in Problem Table Business Rule are wrong.
State and Problem State drop-down values in Problem Table Business Rule "When to Run" filter do not match actual values in the problem. Values given are "Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped". They should b...
Retrieve attachment from RITM to the import set staging table and transform records to Target table
Hi All, I would like to know how i can retireve RITM attachment to the import set staging table and then transform records accordingly to target table. and finally i need to archive this loaded attachment imprt set row into archive folder.Currently I...
Resolved! Import data from multiple tabs/sheets in Excel
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typecodecategorysubcategorydescriptionMy Excel file contains three sheets/tab:TEST_oneTEST_twoTEST_threeEac...
kb
i need to create the kb but i don't need to attach articles for now and i need to create kb with empty category
Resolved! how can I set the default currency to EURO in ServiceNow?
how can I set the default currency to EURO in ServiceNow?
Resolved! Flow Designer Record Types
What data types of Flow Variables are supported to store record data? (Choose three.)A.ChoiceB.DateC.ArrayD.IntegerE.String
Resolved! Portal vs Workspace
We have a unique use case for which we are planning to use service now. We do not have a Requestor- Fulfiller type of model. Is it possible to give the fulfiller a better use experience similar to a requestor by exposing some of the key features lik...
How to change "Revised by" to "Authored by" in KB articles?
Hi all, I've been stuck on this task, where I have to display the name of the original author on the knowledge articles rather than the person who revised it. I believe the line of code that is affecting it is "data.revisionString = kbViewModel.revis...
How does the playbook buttons' (action assignment) client conditions "Can complete = true" and "Can skip = true" work?
Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...
How to add choice list dynamic in future if required
example requirementHow to Create a Dynamic Language List Without Using a Separate Table?I need to create a dynamic dropdown list for languages (e.g., German, English) in a form. The key constraints are: I should be able to add more languages later (e...
Resolved! Mobile app builder vs mobile studio
Is Mobile app builder allow to create, modify and manage applets for ServiceNow mobile? is it a replacement for the mobile studio? Appreciate it.
Resolved! How to count times of runtime access among application scopes
Hi, I'd like to know how to count times of runtime access among application scopes like below examples. "Execute API " Operation on Source Scope = [x_snc_acme_app01] to Target Scope [Employee Center] -> 100 times"Read" Operation on Source Scope = [...
Resolved! Knowledge service portal in Orlando "show filter" button
Knowledge service portal in Orlando has "show filters" button and by default it is set to hide all the filters like "language" "Knowledge base" etc. Please suggest how to change this setting, so that it is always showing all the filters like "languag...
Resolved! [Article] How to Add User to Group in ServiceNow: A Step-by-Step Guide for Admins
How to Add User to Group in ServiceNow: A Step-by-Step Guide for AdminsAdding users to groups in ServiceNow can make the difference between smooth IT operations and constant headaches. As a ServiceNow admin, understanding this process is a foundation...
