Hello Community,is there a way to make a link clickable in the compose comments section of the agent workspace? When I past a link there, it looks like this: You have to copy paste the link in another tab in the browser, is there a way to create a ...
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
I want to sent the email notification to the Assignment group members which one is the best practice to do that ? coz assignment_group.include members in "who will received" is not working
Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...
I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...
Hi everyone, I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.Checked 'People & Places' from "Text Search Groups" table, it has role ITIL...
We got his error ml_scheduler: Request not sent to uri= https://sncmlscheduler.service-now.com/api/sn_service_request/job : java.net.ConnectException: Connection refused. Solution ID: 2125949f8349321074f49650ceaad30f: no thrown error
In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...
Hi all, I have got a requirement where I get a survey response in the form of a date field (which is a string value), and I need to use a wait for condition to wait till two weeks prior to this date.The issue is that, the wait for duration doesn't wo...
Hi Im Andres I am a servicenow developer and I am trying to implement AI Control Tower in my organization but the documentation is lack of contex, some instructions arent clear, im trying to create the credential and connection but in the connection ...
In advanced work assignment->settings->queuesI want to change message in this field - "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...
In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...
Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...
