How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Currently running our instance on ServiceNow Cloud (public SaaS environment) and are exploring the possibility of migrating to a Private Cloud environment due to internal security, compliance, and infrastructure control requirements.Can migrating fro...
I have the requirement as mentioned below:1. Confirm the email addresses that should be included in the whitelist in addition to the following three tables/fields: *Table:Field-sys_user.email-sys_user_group.email-sysauto_report.email_addresses 2. Con...
I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...
Hi, all I am currently working on implementing Adaptive Authentication in ServiceNow and facing some challenges with configuring the authentication method within the policy conditions.My Goal:I want to implement the following login behavior for our f...
I have created a form declarative action ufx client action where I'm not passing any payload from it and created an event record page which opens a subpage as a mod/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event ...
Getting this error and I am not familiar on how to fix it. I went to the cmdb_entry_related table and the sys_object_source tables and could not find a record with the sys_id 73b8c48e8d707110f8778302d753bcd2 to delete. Open to any suggestions or if a...
I set glide.approvals.restrict_delete to true but user with itil, catalog, or sn_request_write role are still allowed to delete. I have the out of the box ACL so why are the users still allowed to delete records.
I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...
Hey, I'm running a POC for AI control tower for a client whom has Enterprise Claude. As part of this I'm pulling usage data into SN. I have successfully got Models, Skills, MCPs and Usage data into SN. However, I've discovered the AI usage/adoption r...
Hi. I am working on creating a database view from the sys_audit_delete table showing only data where the tablename is sys_user_grmember or cmdb_rel_ci. I had the following conditions attempted in the where clause and they both does not apply the fil...
Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...
i want to make the GPA red when the GPA <2.0 without client scripting. Is there any other way to solve this.
I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this