Hello everyone,We need to change the order of the output displayed as a carousel in the virtual agent. We want the Assist Summary card (from the knowledge article) to appear first, followed by the catalog and other cards. Specifically, the card shown...
I was trying to fetch data through servicenow batch request but somehow it is throwing 500 status code error. Please find the payload and the error message. Please advise me. https://dev.service-now.com/api/now/v1/batchpayload = { "batch_request_...
I have installed Vendor Management plugins (both Risk and ITSM) in a fresh Yokahama PDI. On opening the Vendor Management Workspace, an error appears (see screenshot). The table 'sn_app_insights_execution' does not exist, and is being called from a r...
While experimenting with large-scale data import following this excellent guide: How to import 4 million records in 3 hours , I faced a practical challenge - how to efficiently delete millions of records for repeated testing. This led me to explore a...
Hi,I'm trying to create a catalog task. but its showing the error as "Record in sc_task table does not exist or is unreadable" and I noticed the task is getting created but when I close complete this error task, its not going to the next steps and t...
Hi Team,How to Change CSM/FSM Configurable Workspace name Thanks!
I'm currently using "System Address Filters" and "Email Address Filters" to create a Blacklist (Deny list) for inbound emails.The problem here is that my instance is configured to receive SMTP as a Email Account type and "System Address Filters" is o...
Hi All,I have configured Ai Search for NowMobile . Earlier it was showing result perfectly but now it stopped showing result . For any thing i search it showing "No result found". Every thing is perfect in search source, search profile. Please help ....
I have an issue with Condition Builder in Role Filter Criteria. In all environments related to this project it does not show any role to select. I have checked other instances, not related to this project and it's working fine.
Hi All, some users are not able to see the buttons, "next" and "previous" under My Approvals.but issue is not for All, i can see buttons in some other profiles.Please let me know, if some thing as to be checked in "sysapproval_approver" table. Appre...
Hi everyone, I'm working on providing our IT communications team some data over Portal and Knowledge usage over the last fiscal year and have run into a bit of a speedbump. I need to report the number of unique users to visit our IT Help portal and i...
Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...
I am looking to implement a feature where images within knowledge articles can be clicked to enlarge, with an option to close (using an “X” mark). Instead of manually adding this functionality to each article, is it possible to apply this behavior gl...
Hi, I have 2 instance , and when i am creating an incident in one instance then same record is replicating in another instance via rest step in flow designerBut how i can send attachment from one instance to another instance via rest step in Flow des...
