Asset records not getting updated via SCCM

[Saheed A]

Error log message:
java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is null
at com.glide.robust_transform_engine.definition_provider.SymbolManager.getSymbol(SymbolManager.java:98)
at com.glide.robust_transform_engine.definition_provider.SymbolManager.buildSourceSymbol(SymbolManager.java:35)
at com.glide.robust_transform_engine.definition_provider.operation.RteEntityScriptOperation.buildAdapterRules(RteEntityScriptOperation.java:49)
at com.glide.robust_transform_engine.definition_provider.RteEntity.buildAdapterRulesForOperations(RteEntity.java:55)
at com.glide.robust_transform_engine.definition_provider.RteEntityMapping.buildRulesForEntityMapping(RteEntityMapping.java:81)
at com.glide.robust_transform_engine.definition_provider.SimpleRteEntityBasedTranformGenerator.transform(SimpleRteEntityBasedTranformGenerator.java:73)
at com.glide.robust_transform_engine.definition_provider.CmdbRobustTransformEngineDefinitionProvider.buildRobustTransformEngineTransfomerDefinitions(CmdbRobustTransformEngineDefinitionProvider.java:125)
at com.glide.robust_transform_engine.definition_provider.CmdbRobustTransformEngineDefinitionProvider.getRobustTransformEngineDefinition(CmdbRobustTransformEngineDefinitionProvider.java:103)
at com.glide.robust_transform_engine.RobustTransformEngineDefinitionLoader.getRobustTransformDefinition(RobustTransformEngineDefinitionLoader.java:42)
at com.glide.robust_transform_engine.RobustTransformEngine.getRTEDefinition(RobustTransformEngine.java:435)
at com.glide.robust_transform_engine.RobustTransformEngine.<init>(RobustTransformEngine.java:93)
at com.glide.robust_transform_engine.RobustTransformEngine$Builder.build(RobustTransformEngine.java:156)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.init(RobustImportSetProcessor.java:63)
at com.glide.db.impex.transformer.service.RobustImportSetProcessor.<init>(RobustImportSetProcessor.java:54)
at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:164)
at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114)
at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91)
at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:291)
at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:103)
at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:194)
at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:197)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:177)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:167)
at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:577)
at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:396)
at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:396)
at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:172)

[Runjay Patel]

Hi @Saheed A ,

Looks like record issue, check the asset data which trying to update. check the filed mapping if you have added by you.

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Runjay Patel - ServiceNow Solution Architect
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[luis huallpa]

Hi @Saheed A ,

Were you able to fix the issue? I’m facing the same problem — the Intune software schedule is not finishing.

Regards.