ATF-How can we open any specific record from list.
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‎07-23-2023 10:59 PM
Hi
I am trying to open second record from RITM list.
I use Record Querry in first step. I get 2 records(RITMs).I want to open one specific RITM from this result.
If I try with Open existing Record with Above result in data picker, it only allows to select first record.
Is there any way to select second record and open it?
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‎07-23-2023 11:24 PM
that's correct you can select only 1 record using Open existing Record step
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-24-2023 03:26 AM
You need to provide proper specific condition in Record Query action step. Then in next action you will be able to find your desired result in Open an existing record Step (mention the Record query) step.
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‎07-24-2023 09:25 AM
As per Query record, you can open 1 record at time.
Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.
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Atul G.
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‎09-25-2023 01:35 AM
Hi @Vedika Benadkar ,
If you use Open existing record, it will just open one RITM record.
You can use Record Query to validate the 2 RITM using appropriate filters and to open the specific RITM you can use Open Existing Form.
Regrds
Shaqeel
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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.
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Regards
Shaqeel