Attachment is not getting attach in the requested item when it is creating via inbound action

[Samiksha2]

Hi,

I have created a inbound action to create Request and requested item. Whenever user is attaching any document with email it is not attaching in the respective requested item or request.

I checked the email logs. target is coming as blank.

This is inbound action on Request Table

var cartID = GlideGuid.generate(null);
    var cart = new Cart(cartID);
    var item = cart.addItem('562790589388b11034dbbb2c5cba');

    cart.setVariable(item, 'short_description', email.subject);
    cart.setVariable(item, 'description', email.body_html);
    var rc = cart.placeOrder();

    var ritm = new GlideRecord('sc_req_item');
    ritm.addQuery('request', rc.sys_id);
    ritm.query();
    if (ritm.next()) {
        ritm.short_description = email.subject;
        ritm.description = email.body_html;
        ritm.comments = email.body_text;
		
        ritm.contact_type = "email";
  
        ritm.approval = "No Longer Required";
ritm.state = "Work in Progress";
        ritm.requested_for = gs.getUserID();
	

     
      
           
            
        
        ritm.update();
    }

Please help in this.

Thanks,

Samiksha

[Samiksha2]

Hi @Ankur Bawiskar ,

I tested with both code . Attachment is not getting copied to either Request or Requested Item.

Thanks,

Sam 

[Samiksha2]

Hi @Ankur Bawiskar ,

It is working. Thanks. You always save me.😁
Actually there was a issue in the inbound actions.
Thanks,

Sam

[Ankur Bawiskar]

@Samiksha2 

Glad to help.

Happy learning.