Auto Approval of Service Request via Flow/Flow Designer

[Natalie8]

Can a service request be auto approved via Flow Designer?

We have a service request to request a specific item, which we do not require approval for.

So if REQ has Item A, auto approve the request?

(New to ServiceNow and these ways of working so open to best practices!)

[sachin_namjoshi]

Yes, you can do this in workflow as well as flow designer.

In workflow, you can configure workflow activity to create catalog task directly without approvals.

In flow designer, you can configure actions to directly create task and skip approvals.

Regards,

Sachin

[Cody Smith _ Cl · Accepted solution]

Hello Natalie,

You could try using 'Set Automatic Approval Rules' Or you could add a new WorkFlow that just approves right aways. So it would look like this:

If my answer was helpful, or solved your issue, please mark it as Helpful / Correct.

Thank you,

Cody Smith

[Natalie8]

Thank you - I did this, using Flow Designer!

[Bent J_rgensen]

Hi Natalie,

I have the same problem.

How did you solve it by The Flow Designer?

Regards, Bent