Hi All,We are planning on making our instance domain separated due to a requirement of different business units to have their data separated.I would just like to know on how we can setup a service portal on this case. Will this be setup globally? how...
Hello All, I am working on a ServiceNow Enhancement that will allow Configuration Items to be searched in the Global Search of our ServiceNow. We are running Kingston. I have created a search group and pointed it to search the configuration item tabl...
Short Version:I have a List field on cmdb_hardware_product_model called Location Type. It looks at sys_choice for the values and has a few simple reference qualifiers on the dictionary. It has to be a List because something may have multiple loca...
I am doing a POC on my personal dev instance to integrate a third party application. The SOAP apis of third party application are being used. However when i am calling them from instance, the request is getting blocked. As per the third party app man...
Hi ServiceNow Community Developers, Do you know if there is a way to sort a JSON array in descending order in ServiceNow? For instance I have the following scheduled job that I wrote in order to see if I can sort a JSON array. It runs ok however it ...
I am working on a Create User flow using flow designer with the Azure AD spoke (though this question is really for any flow that involves this kind of use case). Given a string (person name) input, I need to create a user. Simple enough, but I need...
I have an email script that checks the current logged in user's role and then generates a link based on the role. If the user has sn_hr_core.basic role, the user will be redirected to the native view HR case. If the user is an ESS user(No itil or HR...
Under the 'Who will receive' tab of an email notification, I have added a group email address in the Users field. This is not an actual user that is picked from the lookup, this is just an email address that is typed in the email box field below the ...
We are using Service Now to deal with incoming customer incidents as well as internal problems and changes. The URL for both the internal portal and the external customer service portal is <instancename>.service-now.com. We want to change this so tha...
Does anyone out there have any insight to the following Virtual Agent questions? I've been conversing with ServiceNow today, and have not yet found a resolution to any of these issues. 1. How can we force ALL conversations to use a default topic? We ...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to mask a part of a field for certain users. Example: If an User inputs his card number (1111-2222-3333-4444), I want to make it so t...
Hi all,I'm kind of new developing in SN.I need to find a way to make read-only the text box of the date variable so force the end user to use the calendar (datepicker) to select the date in Service Portal.The image is from the standard UI. The text b...
Hi,I am having issues when users login using side_door.do. They are redirected to the ITIL homepage (nav_to.do?uri=/side_door.do) and the homepage contains a Page not found error as I am already logged in. To resolve this error I am trying to re-dire...
Hi there, After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason. These artcles were exported from our Test environment, and then we refreshed our Test from Prod. I then imported the...
Greetings, We are in need of a field to denote whether a user is an employee, consultant, someone from a staffing agent or an auditor. This thread talks about a field called "employee type": https://community.servicenow.com/community?id=community_qu...