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Need help regarding a requirement. On Applications(cmdb_ci_appl) table we want to have a field called Security role as a drop down(not unique for all applications) with different values.Each Application will have different security roles and we want

Hi All, Need urgent help regarding a requirement. On Applications (cmdb_ci_appl) table we want to have a field called Security role as a drop down(drop down values will not be unique for all applications) with different values. Each Application will...

Auto populate reference variable based on another reference variable on a catalog item form. I have reference variable Application referring to 'Name' field on Applications (cmdb_ci_appl) table and another list field called 'Roles' in it. On catalog

Auto populate reference variable based on another reference variable on a catalog item form. I have reference variable Application referring to 'Name' field on Applications (cmdb_ci_appl) table and there is a list field called 'Roles' on same table, ...

Resolved! sccm duplicate target_sys_id

Hello everyone,While testing the SCCM Integration 2012v2 for Jakarta, I've come across an issue I can't figure out. There was a PC that wasn't int the cmdb_ci_computer table as I would have expected, but I can see it as part of the import log. I ...

Resolved! How to add a field from FORM view to LIST view? I want to add Requested For of Task form to it's List View. But it's not available in personalize list columns.

Watch List not displaying in Agent Workspace "Workspace" view.

Hello, We have recently installed Agent Workspace into our SN Madrid environment, and are experiencing a whole bunch of issues with implementation. We have added the necessary roles, and activated the ITSM Workspace plug-in too, but we are still see...

Resolved! Is AI Search enabled on PDI's

Hi, Is AI Search enabled for PDI's or only on Customer Instances? Cheers!! Anubhav

Resolved! Best way to show/hide fields on a catalog item

Hello, I haven't created catalog items in a while. My question is, what is the best way to show/hide variables based off of a selection from a drop down? I have 10 fields on the item. The first field is a selection with 2 choices. If they select cho...

Resolved! Date filters - Get records with a date in current month (regardless of the year)

Dears, I need to get records (CIs) with Installed date in the current month, regardless of the year. In ServiceNow there are already some 'trend' filter to do this, but only a static month can be used: How can I implement the same filter, but with t...

CMDB Design document template

Hi, Does anyone has ever made a CMDB Design containing used classes, custom fields, naming conventions and more of such topics? Can you share such document or does someone know if there is a template for such a document? Do you have topics that shoul...

Resolved! Virtual Agent- Search Knowledge Base, How to restrict search by only 1 knowledge base

Hi Team, In Search Knowledge Base ,currently contextual search is global. I want to restrict the search by only one knowledge base,like it should display the article from one specific knowledge base. Below is the oob script from contextual search in ...

Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist with all key activities to be performed two to three

Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist or best practices with all key activities to be perf...

Resolved! Is it possible to have a task for knowledge article?

My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date. I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledg...

Resolved! Is it possible to view the file stored in "sys_attachment" table without downloading it?

Hi, We are using Report vaccination to collect the employee's vaccination details. As part of this process, they will upload their vaccine card, which will be verified by HR. Is it possible to view the attachment on the platform without downloading i...

Resolved! What is supposed to happen on the Valid To date?

I have experimented by setting the Valid To date in a Knowledge article to a specific day. But that day comes and goes and the article is still there in a published workflow state. Is there something else that needs to be triggered or set t...

Resolved! Need help with OnLoad modal in portal

I am trying to create a portal pop-up window (modal) that displays when a user accesses a CLOSED task record in portal (incident, request item, change, etc.). This modal should instruct the user that the record they are accessing is closed and provi...

Forum Posts

Need help regarding a requirement. On Applications(cmdb_ci_appl) table we want to have a field called Security role as a drop down(not unique for all applications) with different values.Each Application will have different security roles and we want

Auto populate reference variable based on another reference variable on a catalog item form. I have reference variable Application referring to 'Name' field on Applications (cmdb_ci_appl) table and another list field called 'Roles' in it. On catalog

Resolved! sccm duplicate target_sys_id

Resolved! How to add a field from FORM view to LIST view? I want to add Requested For of Task form to it's List View. But it's not available in personalize list columns.

Watch List not displaying in Agent Workspace "Workspace" view.

Resolved! Is AI Search enabled on PDI's

Resolved! Best way to show/hide fields on a catalog item

Resolved! Date filters - Get records with a date in current month (regardless of the year)

CMDB Design document template

Resolved! Virtual Agent- Search Knowledge Base, How to restrict search by only 1 knowledge base

Does anyone have a Production deployment checklist as we are going to plan go- live for all ITSM modules, various integrations and Service desk tranistion. If anyone can help step by step checklist with all key activities to be performed two to three

Resolved! Is it possible to have a task for knowledge article?

Resolved! Is it possible to view the file stored in "sys_attachment" table without downloading it?

Resolved! What is supposed to happen on the Valid To date?

Resolved! Need help with OnLoad modal in portal

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