We have implemented the Knowledge-Centered Service (KCS) methodology in our department and we're tracking the contribution rate - the number of times the incident tickets have either a knowledge article attached or the assigned resource checked the b...
At my scoped application I want to create user groups via a business rule. I checked "create" and "update" at Table "sys_user_group": And I added cross scope priviledges: But it's still not possible to create user groups: Does anyone have any ...
Hi Team,Can any body let me the alternative way of gel() in service portal.i have written this onSubmit script, which works fine in CMS,Here i need to get value of sysparm_item_guid, how do I get with out using gel() method?I am attaching the code:va...
We had a duplicate account created by mistake, and while merging the accounts, I found a record on the Responders table (sys_rw_action) I couldn't figure out the purpose of this table based on the records and data available, and I also couldn't find...
Currently we are still using Kingston, but will upgrade to New York pretty soon.At the moment we are facing the issue that there is no immediately plaback of embedded video files when started. Instead the video seems to be downloaded in the backgroun...
Good Morning, I'm trying to create a business rule that checks for attachments on the sc_req_item table. The objective is to prevent Insert if no attachment is found Of one specific Item on the sec_req_item table. Is it possible to get this done?...
I downloaded MID server installation file and tried to execute the instraller but when I enter my instance link, username and password (for which i have surely given mid_server role) I am unable to connect to instance.. in command prompt it says I/...
A big number of records are being written to tables all at one time (which needs to take place) and the following error comes up: "Rejecting request [request number] because too many prior requests of the same kind are already waiting to run". For t...
Hi everyone! I have found that when using Search Sources in portal (on tasks and knowledge base) and text search in platform that several fields are included in the search, e.g Assigned to etc. The consequense of this is that you can search for a nam...
I have a request to create a CI CLASS for SSL Certificates. I am told we will have "a ton" of them. Different types, covering different Servers and applications. My thought is to of course ensure we gather the default CI Attributes such as CI Name...
We have a requirement to display Daily Task dashboard in our SharePoint site . Could some one explain how to do this and let me know if there is any security issue in doing so ? Enabled SharePoint to accept pages from ServiceNow .
Hi SNOW Community, I am editing the sc_cat_item widget (OOB) to replace the REQ number for the RITM reference, but it looks like when trying to send the req item to the server and return the ritm reference by using c.server.get() is not working: When...
Currently we have overridden the default glide.ui.session_timeout, sys_properties value to be many hours instead of the default 30 minutes. We will soon be bringing on many more fulfillers to our environments, some of them will be given access to se...
In the Custom URL documentation it states: Your ServiceNow instance must be on a dedicated VIP. Contact ServiceNow Technical Support for any issues. I want to check if my instance is a dedicated VIP. But I cannot find in the HI portal where to ask th...
HI team I have to send some reminder notifications to users after predefined timings and then update the Status in my form . I am driving the notification via events . Question is - What is the best way to update the Status in my form after sending...