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Resolved! How to submit a record producer in Workspace?

Currently, I have a record producer that redirects to a task record when I submit it within the old UI. I'd like the same behavior to happen within the Agent Workspace, like in the below scenario:   While viewing an Incident record in Agent Workspace...

Howard9 by Tera Contributor
  • 4036 Views
  • 3 replies
  • 0 helpfuls

Resolved! GlideTableHierarchy - returns Not Defined Error

I have some code embedded in a Duration script for a table.     var tableName = current.getTableName();gs.info('Table name is '+ tableName);var table = new GlideTableHierarchy(tableName);   if (tableName) {             var baseTableName = table.getB...

syddent by Kilo Contributor
  • 3743 Views
  • 5 replies
  • 4 helpfuls

Attempting to use undefined input

Hi Community, I've created a flow to send approval reminders after 7 days and later close RITMs if still not approved after 14 days. I have an issue in the script to return the RITM record and update the fields. I'm not sure why this is failing. The ...

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User Login Issues - Self Service Portal

I have a couple of users in our Service-Now instance ( Istanbul ) who are unable to login to our Self Service Portal, neither user gets a unusual error message just a generic bad username/password error.I've checked both that their user records are a...

paulhinds by Kilo Contributor
  • 3964 Views
  • 10 replies
  • 1 helpfuls

how to call a ui macro from on change client script which(UI macro) should create dynamic input text fields based on input form variable ?

Still there are many questions unanswered even after searching community   ?1. How can we call UI macro from client script? can any one help me with syntax ?(as said in one community post .. calling required function in ui macro but this is not actau...

naveen_snow by Kilo Contributor
  • 6808 Views
  • 7 replies
  • 2 helpfuls

Changing the filter by page of search knowledge

Anyone know how to add more fields to the filter by part of the search knowledge screen.Using Helsinki Patch 4 with knowledge v3.Out of the box there is the Knowlegde --> homepage which can be used as a good starting point for searching. If you find ...

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Henk5 by Tera Contributor
  • 3426 Views
  • 12 replies
  • 5 helpfuls

Order Guide with a Workflow

Hi,I want to create an on-board process using the Order guide, but I want to add a workflow for a 1st task which will then trigger all the other relevant items in the order guide.The reason I want this to happen is that we need a first task to create...

Reporting on Flow Designer

Hi All, I am trying to know if ServiceNow provides some capability to report on the flows. E.g. I have a master flow which gets triggered for a certain type of product case, this master flow may in turn call one of the 5 sub-flows available based on ...

sandeep3791 by Tera Contributor
  • 1482 Views
  • 2 replies
  • 0 helpfuls