Auto populate info on catalog item form

[Balaji Ramanath]

Hi,

I am a newbie to catalog item form configuration and the below areas holding me to complete the form. 

1. Variable set - Reporting User Email/(would like to auto populate based on reporting user name from user table) - I have given the default value for 'Reporting User Email' as 'javascript:gs.getUser().getRecord().getValue('email');' but it still shows empty on the form. 

2. Variables - Affected User Name / Affected User Department - would like to auto-populate the user department info from the user table upon selecting the 'Affected user name'. 

Thanks. 

[Balaji Ramanath]

Hi,

The default value population is sorted now. I can see the values auto-populated up on the logged-in users. 

Please suggest how to populate, these highlighted fields in the service portal form. PFA

I just need to populate the Affected user department info upon selects the 'Affected user name'. Kindly suggest. 

Thanks for your time. 

[Ankur Bawiskar]

Hi,

I think you didn't check my response given 4 hours ago

share script include script

also line 13 is incorrect because of this AffectedUser.Department

you are splitting the answer with | but not using the array element

Regards
Ankur