We have a Knowledge Base with 1 category named "Hardware". This category contains 20 articles and the KB owner and KB managers decided 2 break those articles into 2 categories - "PC" and "Server".The effort of moving the articles between categories t...
Hi all,I have a requirement to produce a report showing user 'activity'. One part of this will be to show user login times and logout times, but for the logout times I need to include session timeouts. I can see login and logout events in the event l...
I need a client script that accepts alphanumeric, excluding special characters and 'na' 'n/a' 'None'. I have single line text box to that field. Please anyone help me with this.Thanks
I am currently using the Servicenow Istanbul instance, while working on troubleshooting and analysis, I figure out the table called as Slow Transactions.Can someone help me to understand what is the use of it and what every field signifyP.S. No refer...
I'm a novice in ServiceNow.So we have two sites that have their own vanity URLs, ABC.COM and DEF.COM for example, that currently reside on SharePoint. We'll be moving them to a single ServiceNow instance. How can I process these URLs to their respect...
Hi, I have a catalog task from a requested item.And when the fulfiller will add a worknote or comment in the catalog task.It should show in the requested item. (My initial solution for that is a client script that glide records to the requtested item...
Hi All,Simple list widget on service portal has maximum entries variable and it shows records based on the input. Have any of you done pagination on simple list with restricted number of records per page? Ex: I don't want to show 100 tickets on a sin...
Good afternoon, Is there a way to limit(hide, archive) existing Visual Task Boards so that the boards are not deleted but are also not on the main VTB page?Thanks,Heather
I am trying to have a list of all the catalog items and the fulfillment groups associated with the workflow on the item. What is the best way to establish such kind of relationsip?
Hi all,I have found something quirky.Essentially, ESS users cannot see the additional comments journal entry field in Request Items.Before we begin, I have seen the following two threads:Additional Comments - Request ItemAdditional Comment and Activi...
As part of an Employee onboarding process, we want to create and enable a share for a home drive on a remote server. We have credentials that give us Domain Admin rights (don't ask - it just is that way) but are unable to get a powershell script to...
I have created a scoped app that has 2 tables extended from task. each table has the OOTB work notes field. When I built the fields on the table I can see everything fine. However when I impersonate one of the user's who I've assigned the custo...
HI does anyone have an up to date list of what the limitations /issues /features on the SN platform do not work on domain separated instances on Istanbul?
Read only role If give a user the ITIL role and then add the snc_read_only role to the user, does this user consume fulfiller license?
We currently have two Knowledge Bases, which articles are visible to all end users (we don't have anyone specified in can read). One Knowledge Base is named How To where we store all of the How To instructions, and the other is our Information Tech...
