Auto populate service catalog variable with requesters information

[karthiknagaramu]

Hi,

I have a catalog item in which there are variable like Requster Department, Requester Manager all are single line text type. When requester selects the catalog item from service catalog these variable has to be auto populated from user record. What is the best way to implement it. I was able to populate the requester's email by providing javascript:gs.getUser().email; in default value.

But the same thing not working for department or manager field, I believe this could be because these values are not available at client side.

Regards,

Karthik Nagaramu

[Kyryl Petruk1 · Accepted solution]

Long story short you can make this:

javascript:gs.getUser().getRecord().getValue("department");

javascript:gs.getUser().getRecord().getDisplayValue("department");

[Sandeep Kumar6]

Hi Kyryl

Thankyou

I found your answer helpful..

can you please help me to find the manage name also of current user ..?

[Kyryl Petruk1]

Hi Sandeep,

If you need to get a name of the user's manager, you just use the name of the field you want in the script:

javascript:gs.getUser().getRecord().getDisplayValue("manager");

Hope this helps!

[Chinmay Tawade1]

Tried Getting Mobile Phone(having field type phone number) it's returning null values.

Other than Mobile Phone... it's returning all the values.