The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page.
Here is where we are having an issue. We have created separate Knowledge Article (like the one below) that is like an overview page for the users. Think of it as a "Landing Page". It contains information and a set of links to other knowledge articles.
The links on the page are associated to Knowledge Articles that are linked to a "Managed Document". When the user clicks the link on the "landing page", it opens the related Knowledge Article. The behavior we want is for it to download the and related attachment and not open the Knowledge Article. We have set the flags ATTACHMENT LINK to True and DISPLAY ATTACHMENTS to False on the Article related to the Managed Document.
The code we are using for the "Blackout and Maintenance Schedule" link on the "Landing Page" is:
<td class="tg-uc1p"><img id="sphere" src="/green_sphere.pngx" alt="" /><a href="/kb_view.do?sysparm_article=KB0015502" target="_blank">Blackout and Maintenance schedule</a></td>
<td class="tg-031e">Used to load Blackout and maintenance windows in Drive IT, with associated Schedule entries and Child schedules.</td>
If you go to the Knowledge base and search on "Blackout and Maintenance Schedule", you are presented with a list of related articles. Clicking on the first article, gives us the behavior we are looking for. I downloads the attachment for the user.
If we point to the "href' on the "Landing Page" to the sys_attachement table it does behave like we want. However, this is not a solution for us as when the user updates the Managed Document and relinks the new version of the document to the Knowledge Article a new attachment is placed in the sys_attachment table and our landing page in now broken.
The issue arises when we try to add the link to the Article to another page. Instead of downloading the Attachment, it opens the knowledge article in new page. We are looking to see if anyone knows how to get the link on a page to behave the same way as if you click the link in the Knowledge Search results.
