Is is possible to apply tags to Knowledge Articles?
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
Forum Posts
Resolved! How to get current URL link in a variable.
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Exclude/Preserve KMF Keys in Clone Profile
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...
Best Practices for managing Themes in Service Portal
I have seen some articles and discussions related to cloning Service Portal Widgets and Pages, so you work with your own copy rather than modify something out of the box and compromise upgradability later and this makes a lot of sense. One thing tha...
ADO and SN integration - connection error
I was making connection between Azure DevOps(using a Service Account) and ServiceNow(using my personal login) and got this error: Instance : ADOSNIntegrationInstance, Action : Connect, Message : Connection failed. For details, see flow execution logs...
Resolved! Best Practice - Exclude child table from Health inclusion rule?
Short and simple question: What is the preferred way to set up a Health inclusion rule for a CI Type, but not to include its child classes? Example: I want to set up Stale Metrics only for CIs in cmdb_ci_hardware - but not in it's child classes. Do I...
How to redirect to the page before last one in portal and agent
In my case, I am using an intermediate page for redirecting users to a specific page depending on a condition, but when the user tries to get back to the previous page, the system redirect the user to the intermediate page, and it is a sort of an end...
Resolved! Tufin Orchestration Suite
Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...
How to set up Cloud Encryption
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Resolved! insertOrUpdate()
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
Setting "Assigned to" to on call person via Flow Designer
Is there a way to set the "Assigned to" person to be the person on call when a request is submitted via catalog item? I've created a catalog item and an associated flow to set the correct assignment group, but whenever the sctask is created it does ...
Resolved! UI Action 'Confirm()' on Agent Workspace
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
Resolved! Connected content [Knowledge base]
Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...
Issues with AWA (Advanced Work Assignment)
Hello everyone, In case you also run into issues with AWA which you can't understand, it may be due to the fact that some of the configurations done over time (either via Update Set or manually) were not propagated to the system as expected. In this ...
Resolved! Download S3 Object To ServiceNow Record - 403 - Forbidden username/password combo
Hi all, I'm trying to connect to amazon S3 via the snow action "Download S3 Object To ServiceNow Record". Got the bucket, region, filename and the 2 access keys from the S3 guys. created a AWS Credentials record and a Connection & Credential AliasMy ...
