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How to use long polling in ServiceNow

Hi Team, I need to verify if Servicenow supports long polling or not. Use case Scenario: There is a third party platform, I need to subscribe to its events and frequently open and keep the connection open for it to detect server changes and send it t...

MarvinDS by Tera Contributor
  • 1010 Views
  • 3 replies
  • 0 helpfuls

Escalate to another assignment group

Dear all, I am new to Service Now. We would like to after the case auto assigned to the first level support group and the support need to escalate the case to support group, he could pass the case to the 2nd line support. I put every group to have a ...

pillow1314 by Kilo Explorer
  • 1885 Views
  • 7 replies
  • 0 helpfuls

Resolved! Test Data for Incidents

I have logged into my developer instance and my incident table is empty, is there any way to get test data or do I need create all types of incidents to work on them.  Please let me know,   Thanks

Sumanth23 by Giga Contributor
  • 3308 Views
  • 6 replies
  • 3 helpfuls

How to disable using local credentials

We are setting up an Azure AD IdP for SSO, and want to be able to disable using the password stored in the sys_user table once the migration is complete. What is the recommended way to do this? We will still have some users that will need to authent...

Joel21 by Tera Contributor
  • 2544 Views
  • 4 replies
  • 5 helpfuls

Resolved! Disable Spell check for HTML fields

How to disable the spell check that happens by default for all HTML fields. System Localization mentions default spell checker as English, but doesn't have a option none. The expectation is that spell check should not happen on the HTML field while I...

Remove user from Group

Hi community,  I have a use case where when task was set to close complete(task will set to close complete automatically, once related groups were certified), under related links there is Group section (users belongs to that groups should be removed ...

Jogam Anvesh by Tera Contributor
  • 1152 Views
  • 3 replies
  • 1 helpfuls

MS Teams installation failed

Hello! When I'm trying to install Microsoft Teams it tells me that the installation has failed. With other instances there is no problem. Any idea what it could be?  

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Community Alums by Community Alums  
  • 2564 Views
  • 10 replies
  • 0 helpfuls