Automation

gschifter
Kilo Contributor
 

Dear Community,

I am quite new to using ServiceNow and I need some help with creating an automation. My goal is to identify tickets that have been escalated to a vendor and subsequently closed, and then export the last email from the vendor to a Knowledge Base.

Could someone guide me on how to set this up? Detailed instructions or examples would be greatly appreciated.

Thank you in advance for your support!

0 REPLIES 0