autopopulate phone number

[Sahar_Kaizer]

Hi,

I've created a record producer with the 'Caller' field mapped to the incident table, a 'Mobile Phone' field mapped to a user table field, and a 'Call Back' field mapped to a custom field 'u_call_back' in the incident table. I'd like the 'Call Back' field to be automatically populated with the phone number of the selected caller in the record producer. However, users should also have the option to modify this value. Can someone guide me on how to achieve this?

I tried to use default value but it populates the call back field with the current user logged in instead of the caller.

Thanks, 

Sahar

[Dr Atul G- LNG]

Hi @Sahar_Kaizer 

@Unique45 is right, you requirement is to get the phone number, which you get can it from user.phone number and create a variable of string type so that you can modify as well from portal.