Available for group in catalog item not working

[rhofing]

I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not.   I have users in the Change Request Creator group but they cannot see the catalog item.   Can someone perhaps tell me what is wrong?   Thanks!

Ric

[Pradeep Sharma · Accepted solution]

Hi Ric,

If you are on the latest release, can you try this with User Cretria.

User Criteria - ServiceNow Wiki

[rhofing]

Hi Pradeep, the user criteria option worked perfectly! Thank you very much.

Ric

[Pradeep Sharma]

Awesome

Ric, Would you mind marking my original answer as correct so others can find it quickly when searching for the same question

[kenappell]

It is possible that there is a hierarchy for these related lists. The restrictions may combine them with an "AND" instead of an "OR" as you are expecting. Have you tried removing the role restriction to see if the group restriction works? Next step would be to turn on debugging to see where it fails.

I hope this helps!

Ken