We are preparing to deploy CSM. An update set was pushed from dev to test. Now a large subset of users have been assigned the following roles: snc_externalsn_apptmnt_booking.appointment_booking_usersn_customerservice.customersn_esm_usertask_activity_...
Hi All,I am System admin using Istanbul SN. I have some users who have left the business and they consumed fulfiller roles. They were assigned them through association with the group they were placed in. Upon taking them out of that group, it hasn't ...
ServiceNow Paris. Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline? And if so, how is this done?
Hi Everyone, I have a requirement where for a field multiple user needs to be selected at a same time. That's why I have used a List Collector as type for that variable. Once the form is getting submitted on the RITM description sysid are populating ...
Hello experts, Do any of you have any idea on how do I locate where to configure the SSO ID provider's ServiceNow home page? I am currently investigating on how the url behaves. because sometimes there is nav_to.do in url and sometimes navpage.do. Do...
Hi,I want to send notification during 5th working day of every month to members of a groupIs it achievable? Thanks
Hey everyone,When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? Flow ManagerFlow DesignerFlow EditorWorkflow EditorWorkflow DesignerAnswer: 2or4
Is it recommended to build In Prod instance for a first time ServiceNow customers and then push changes into lower instances or follow a typical implementation path of Dev>Test>Prod? What's ServiceNow best practice recommendation is in this regard?
We have a very basic View Rule set up. It is suppose to force our Support Center staff to a specific view of the Incident form and also the User Profile. It is also forcing the Admin role the same way. I have been told this is as designed. It mak...
Hello, we have a business rule that calculates the business duration based on a set schedule (working hours from 06:30 - 18:30 CST). This, for the most part has been working correctly, but I'm noticing some issues if the ticket is created before or a...
Hi all, we want to use Principal Class flag to filter CIs. In the list view I can go to "Hamburger menu > Filter > Principal Class" what will add the javascript into filter conditions and I can get the correct results (see picture below) However, if...
In large-scale e-commerce platforms like Amazon, Facebook Marketplace, and Myntra, customers face issues with product returns and refunds. Sometimes, refunds do not process properly, and customer support fails to track or resolve them.To solve this, ...
Attached the flow that we have, as an example we have applications A,B,C,D, E,F,G,H,I and the list goes on on the first if, we are checking if it's A, ask for approval, approved -> create catalog taskon the second if, we are checking if it's B, ask f...
Hello Community, We have created a HI case with ServiceNow team for investigation of a ServiceNow notification table(custom table) which is loading very slowly if we try to open a new form on this table. As per the Hi-Team case investigation they rep...
when i login home page is coming as landing page, when i navigate to another table and click on the servicenow icon its not showing a home page, it is showing some dashboard or something for everyone . otherwise showing some random dashboard.
