Based on certain role can we enable email client option?

[sirisha navudu1]

Do we need any role ,who can access email client or all can see/use it. Please provide a solution.

[Shane41]

Hi Sirisha,

Access to the email client is determined by a set of roles, see docs page below

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/reference/...

The email_composer role makes the email option available, this role is inherited from the itil role by default

Hope this helps

Shane

[SanjivMeher]

There is an ACL called EmailClientProcessor, where you can add roles which should be allowed to use the Email Client button