How to increase gs.addErrorMesage() display time on service portal.

[Meenal Gharat]

Hi All,

Can we extend gs.addErrorMessage() time on Service portal?

I want to trigger Error Message When user's Manager is not assigned. Message is getting displayed but it disappears after few seconds can we extend the time for error message?

Below is my code which I have added on server controller part of a widget.

var grUser = new GlideRecord('sys_user');
grUser.get(gs.getUserID());
grUser.query();
if(grUser.next())
{

 if(grUser.manager =='' )
 {

 gs.addErrorMessage("Manager field is empty");
 }

}

Thanks and Regards,

Meenal

[Mark Roethof]

Hi there,

Maybe this article contains what you are after:
addMessage popup is inconsistently disappearing or staying up in the service portal
It contains "In London, a system property has been added to configure the message timeout."

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Meenal Gharat]

Hi Mark,

Thank you for replying.

Regards,

Meenal Gharat

[Ankur Bawiskar · Accepted solution]

Hi Meenal,

there is 1 system property; try to check the value for that

glide.service-portal.notification_timeout.seconds

I think default is 5; but try to increase to 10 or 20 seconds and check;

a value of zero disables auto-dismissal i.e. message will be shown unless user clicks cross icon

Note: this would be a global change

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Meenal Gharat]

Hi Ankur ,

Thanks for the help, It worked.

Regards,

Meenal gharat