Best practice for identifying different types of user accounts

Donna B_
Tera Contributor

‎07-05-2023 08:07 AM

We have a multitude of different user account types. We currently have these types of accounts:

  • Normal user accounts that login with SSO
  • certificate based authentication accounts
  • Accounts that use keys to login
  • Test accounts
  • system/service accts that login via username/pw

My question is what is ServiceNow's best practice for identifying the different account types?

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Anurag Tripathi
Mega Patron
Mega Patron

‎07-05-2023 08:19 AM

Hey,

This might help with a part of your question User account or service account? What to use for w... - ServiceNow Community

I have seen places with flags or different user name to identify Technical/functional accounts and normal users. No Test accounts or Direct logins in production.

-Anurag
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