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12-18-2024 01:14 AM
All critical change request should go for CAB approval, user should not bypass it.
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12-18-2024 01:47 AM
Hi @Amit_H ,
Follow below steps.
- Create one before BR to set the CAB required=True when CR marked as critical.
- Create one write ACL to make CAB required read only so no one can change it from list as well as from form.
- Rest OOB work flow will take care, it will ask the approval if CAB required set to true.
- If required any adjustment on approval then check Approval change policy and amend the rule as per your need.
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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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12-18-2024 01:23 AM
Hi @Amit_H
You need to add condition in Change approval policy and then it will follow CAB.
Check these 2 OOTB
Normal and Emergency.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-18-2024 01:47 AM
Hi @Amit_H ,
Follow below steps.
- Create one before BR to set the CAB required=True when CR marked as critical.
- Create one write ACL to make CAB required read only so no one can change it from list as well as from form.
- Rest OOB work flow will take care, it will ask the approval if CAB required set to true.
- If required any adjustment on approval then check Approval change policy and amend the rule as per your need.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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12-18-2024 02:48 AM
What type of Change it is....
The Change approval policy has to be configured for that...
The same approval policy has to be called from flow/workflow...
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra