CAB Meeting invitation is not getting sent to all attendees
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01-12-2024 03:48 AM
We have created a CAB Meeting and there we have a Board Group as well. When we are clicking on related link 'Send meeting request to attendees', CAB Board members are not receiving invitation, rest member do get a meeting invitation.
May I know the reason? Anyone can help?
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01-12-2024 03:59 AM
Hi @Karishma9
Yes you are right and seem it has been missed out
I checked OOTB Notifciation
Add this
and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-12-2024 06:23 AM
Thanks Atul for your quick response.
But when we add Board groups on CAB Meeting, members from Board group gets added ad attendee under CAB Attendee table against that CAB meeting. And OOTB notification sends notification to 'Atteddee', then why Board group members only not receiving notification, where is the script which is excluding Board members.
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01-12-2024 08:00 AM
Hi @Karishma9
Agree with you. May be some other script there which is not sending email to Board member/ can be a bug or not getting full understanding.
Log a HI case, and let see what SN share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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