CAB Meeting invitation is not getting sent to all attendees

Karishma9
Tera Expert

We have created a CAB Meeting and there we have a Board Group as well. When we are clicking on related link 'Send meeting request to attendees', CAB Board members are not receiving invitation, rest member do get a meeting invitation. 

May I know the reason? Anyone can help?

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Karishma9 

 

Yes you are right and seem it has been missed out

I checked OOTB Notifciation

LearnNGrowAtul_0-1705060684191.png

 

LearnNGrowAtul_1-1705060701450.png

Add this

LearnNGrowAtul_2-1705060792143.png

 

and test.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thanks Atul for your quick response.

But when we add Board groups on CAB Meeting, members from Board group gets added ad attendee under CAB Attendee table against that CAB meeting. And OOTB notification sends notification to 'Atteddee', then why Board group members only not receiving notification, where is the script which is excluding Board members.

Hi @Karishma9 

Agree with you. May be some other script there which is not sending email to Board member/ can be a bug or not getting full understanding.

 

Log a HI case, and let see what SN share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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