Callout error in tour

preethigovi
Tera Contributor

4 weeks ago - last edited 4 weeks ago

Hi Team,

 

Iam getting error on HR workspace,"This callout preview is not available on this page. Please go to page: now/hr/agent/case-creation-page to view the callout"

 

preethigovi_0-1755065719996.png

 

 

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6 REPLIES 6

Shashank_Jain
Kilo Sage

4 weeks ago

@preethigovi , Can you share the screenshot how you configured the particular tour step where you getting this error.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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preethigovi
Tera Contributor
In response to Shashank_Jain

4 weeks ago

Iam trying to add step in existing OOB tours to explain description. But not sure its not working as expected. Also edit in designer is throwing blank page

 

preethigovi_0-1755085284959.png

 

preethigovi_1-1755085329010.png

 

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Shashank_Jain
Kilo Sage
In response to preethigovi

4 weeks ago

@preethigovi , try to open it in backend "sys_embedded_tour_guide" table.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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preethigovi
Tera Contributor
In response to Shashank_Jain

4 weeks ago

preethigovi_0-1755090147798.png

we have it but its not launching

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