Guided Tours on Service Portal

JesseEmoryATL
Tera Contributor

‎01-14-2025 01:00 PM

Hello.  When trying to create a guided tour on a service portal, I am getting the following error:

JesseEmoryATL_0-1736888102882.png

The tour is just to hover basic areas and briefly describe what each does.  We don't click into each link even.  The plan is to run the tour for all our first time users so they get a basic understanding of what we have on our portal.

How can I avoid this happening?  When we preview the tour, it abandons at this link.  The error continues for every other link after the first one.

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Any help would be appreciated.

 

 

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SN_Learn
Kilo Patron
Kilo Patron

‎01-14-2025 10:46 PM

Hi @JesseEmoryATL ,

 

In the choose action dropdown options, you need to select as per the requirement:

Check the details of it: https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/help-guided-tours/r...

 

 

SN_Learn_0-1736923444391.png

 

Follow this to get the complete setup: https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/help-guided-tours/t...

 

 

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Mark this as Helpful / Accept the Solution if this helps.
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Juhi Poddar
Kilo Patron

‎01-15-2025 12:56 AM

Hello @JesseEmoryATL 

The "Tour is Abandoned" message in ServiceNow often appears when the Guided Tour cannot locate the desired UI element for the next step.

Make sure you are navigated to the right page for the element to be available.

Hope this helps!

 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

 

Thank You
Juhi Poddar

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