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01-31-2025 03:11 AM
We use the Case management for our customers.
Upone adding a "parent" i'd like to mark the parent as "Problem case".
This works just fine with a workflow.
BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field change on the parent case.
How can I achieve this?
Solved! Go to Solution.
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02-02-2025 11:43 PM
the solution was quite simple:
in the normal GUI (not workspace) I can configure which fields are displayed in "field changes"... so I added the field in question (category) and voilà
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02-02-2025 11:43 PM
the solution was quite simple:
in the normal GUI (not workspace) I can configure which fields are displayed in "field changes"... so I added the field in question (category) and voilà