Can anyone give me clear example on workflow

[Dinesh Kumar C]

Can anyone give me clear example on workflow . I understood core activities but lack in real time workflow experiance. Can anyone give sample scenario/example which covers all core activities ? Thank you, Dinesh

[Prateek kumar · Accepted solution]

Hello Dinesh

Take a look at these OOB workflows and these articles from Servicenow wiki

1.Comprehensive change

2. Change request- Normal

3. Standard Change Proposal.

Workflow Concepts - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Creating_a_Workflow#gsc.tab=0

[Vishal Khandve]

Mainly workflow is created, how the process will trigger or to complete or its step by step procedure to complete any task.

Main challenges means, its based client requirement to develop.

For example, if we have a change process,

1) how the approvals should triggers, how many approvals need to done, or its one by one or any single person need to approve.

2) After approval or reject need to send notify the user.

3) you want delay certain amount of time, when type of change request id particular type or category.

Like etc.

For example, you can refer OOB change request workflow, SLa workflow

Thank you,

Vishal

PS: Hit like, Helpful or Correct depending on the impact of the response

[Prateek kumar]

Dinesh,

Could you please close this thread marking the appropriate answer as correct, so that it will be removed from the unanswered list. This helps community.