Send email to a group in flow designer
Is it possible to send an email to a group in Flow Designer from Send Email action?
Forum Posts
How to prevent KNM permalink refering to "Draft" version of KB Articles
Hello,we recently activated at custom the Advanced Knowledge Management with Versioning, and we are trying to address one behavior of the module - that shows users on Portal most recent KB Articles - even when they are in "Draft" state. From SN, I ga...
Record producer select box issue
Hi Team, I have record producer where I have select box variables with 3 options: option-1, option-2, option-3.While chosing the option-1 , it shows 5 variables of the record producer .While choosing the option-2 , it shows 4 variables of the record...
New attestation fields in the CMDB (cmdb_ci).
Hi, We have recently noticed following new fields in the CMDB: Attested (attested)Attested by (attested_by)Attested Date (attested_date) The 'created' and 'updated by' shows 'system' so we are not aware that what created these fields. I have tried bu...
Does Flow Designer Update Record Run Business Rules?
I have a business rule to update field X in a table when the state of the record changes. In Flow Designer, I added an Update Record action to change the state of the record. I noticed that field X was not updated. Makes me believe that business r...
Replace workflow with flow - Without impact existing records
We are planning to upgrade our workflows and convert them into Flow Designer. I know it's difficult to do without impacting existing records where the workflow is attached. E.g. A change request is logged and workflow 1 immediately runs to attach the...
Minimize favorite tab
Hi, Recently, our company has switched to the latest Service Now UI version and I have a question in regards of the Favorites tab.I would like to know if its possible to minimize the Favorite tab ( as i already pinned it to come in-hand) as this take...
Integrate two Servicenow instance A and B
Hello Team,I wanted to Integrate two instance where from INSTANCE A i will be sharing the payload to INSTANCE B and on the basis of response they will take the action and send back the response. After getting the Response in INSTANCE A on the basis o...
How to Retrieve SysID in Service Portal Announcement Widget?
Hello,I am currently working on customizing an Announcement Widget in the Service Portal, and I need to display attachments along with titles for each announcement. To access the attachments, it seems necessary to retrieve the SysID for each announc...
Resolved! Is Jira Spoke Available in SN Personal Development Environment?
Is the Integration Hub Jira Spoke Available in SN Personal Development Environment? I'm trying to install but don't see it...Thanks,Dorene
Is it possible to duplicate catalog form once user provided values in form
My Question is - I want to duplicate a catalogue form once user provided values in the form.UI Button - Duplicate catalogue form (In frontend portal view)Once user click on that button to It should give another form but same values user selected pre...
Use of guided tour
Hi everyone. We are trying to use Guided Tour and published in Production (not in QA or DEVELOPMENT) but we have some doubts in the real use of it. We want for example to publish a tour to creat projects but may be we are doing some things wrong be...
How to pull RAM and Processor Information in ServiceNow though sg Intune integration
I need to know how to pull the end user device information like RAM, PROCESSOR using service graph connector plugin in ServiceNow.Any alternate approaches are also fine, in advance, Thanks!
HRSD
When I open Genie, and the Tasks tab has items for approval. I open the Tasks that are pending for my approval. The button "Approve" is active, but I do not see which task I am approving.
SOW Incident Impact section Service field returns no results found
Thought I'd ask the question here before going out to SN support.Since our recent upgrade to Vancouver in test instance, we've hit an issue whereby the SOW Impact section, Service field now no longer returns any results. This is really only a problem...
