Can anyone with can contribute access be able to checkout the knowledge article even if not part of the ownership group and is not the author of the knowledge article?

Jade13
Tera Contributor

Hello, I have a question regarding the user criteria, ownership groups, and versioning of knowledge articles.

I understand that members of the ownership groups would be the only ones who would be able to checkout a knowledge article if there is an ownership group assigned. Even the author of the knowledge article won't be able to checkout. If we set the "glide.knowman.ownership_group.override" to true, it would still allow the members of the ownership group to checkout, AND it will also let the author of the knowledge article checkout as well. The catch is, if you are not a member of the ownership group, not the author of the knowledge article, but you have can contribute access to the knowledge base, you're still not allowed to checkout the article.

Now my question is.. is there a way to have anyone with can contribute access to checkout the article regardless if they are not a member of the ownership group AND is not the author of the knowledge article?

Hope this makes sense.

6 REPLIES 6

Did you find a solution to this? I have the same requirement. I tried the 'Can Contribute' and that does not allow my new group to be able to 'Checkout' an article because we also use Ownership Groups.

 

Hi Russell, have you obtained the solution?