Can guest user access a public knowledge article without login into SSO authenticated instance?

Nithin12
Tera Expert

‎02-14-2017 04:39 AM

Hi Team,

Can a guest user access a public knowledge article or a knowledge base   .?

If I try to access the for particular article directly trough URL, it is asking for SSO login?

Any Idea or suggestion will help me a lot.

We are on Helsinki.

Thanks.

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ankit_sharma487
Kilo Guru

‎02-14-2017 05:40 AM

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Nithin12
Tera Expert
In response to ankit_sharma487

‎02-14-2017 06:05 AM

Hi Ankit,



Thanks for your quick reply.


I have tried by blank role but no luck it is still asking for SSO login.


find_real_file.png



Any suggestion or help..?




Thanks.


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Dave Smith1
ServiceNow Employee
ServiceNow Employee
In response to Nithin12

‎02-14-2017 06:51 AM

There's an article in the wiki about making a KB public, permitting anonymous access so that no login is required to view the content.



I don't have the link to hand, but a quick search on the documentation should find it.


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Nia McCash
Mega Sage
Mega Sage
In response to Dave Smith1

‎02-14-2017 07:00 AM

I think this is what you're looking for: ServiceNow KB: Enabling public access to a v3 knowledge base (KB0564169)



Additionally, article level user criteria is only available as of Istanbul release.   If you are pre-Istanbul, you will have to make sure that your KB, not just the article, is available to the public.   Check the 'Can Read' criteria on the Knowledge Base which contains the article.