I'm working on a requirement to create a UI page that takes catalog item as input and display info of catalog item from Maintain item table. Also a way to call this UI page from Catalog item itself, so UI page should take catalog item id as input whe...
Service now "HR Agent Workspace under" LIST - Assigned to me Not working as excepted. Example: 1. Please check below snap ,HR Number -HRC0001160 it is working on "open-unassigned" still this case is not assigned to anyone working ...
I can't believe this is as hard as I seem to be making it, but all I want to do is add a radio button with three choices to my form. I notice that there is no such control out of the box even if radio buttons are HTML 101. I have read about turning o...
Hi all, We have a requirement as below: When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the...
We have a functionality which pulls assigned to based on assignment group. I could see a advanced reference qualifier written on assigned to(task table) and a business rule below. but, its not working and extend table 'u_business_map' but is working ...
Hi,I'm trying to create a button within an alert notification that mimics the "Discuss" button on the Interaction page in the CSM workspace. Basically when an alert pops up, and if users click on the action button within the alert, it should open up ...
We're trying to reduce the need to create bespoke Flows for each catalog item we create, however we're struggling with the fact that 99% of our fulfillers work out of an SCTASK rather than a RITM, and as such there is always an ask that variables for...
I have obtained a dev account to do some testing around AWS integration. However, I am unable to see the AWS Service Management Connector in Application Manager within my dev environment. Is it possible to obtain it? Thanks!
Please help: I would like to receive instant message and or voicemail notification when a customer adds comment to an incident. I have added a channel for Voice to my Notification, then added my office phone (not a cell phone) and tested it. Well, I...
I just enabled the Integration - MFA plugin and made sure the property Enable Multifactor Authentication was checked. I then went to a user and added the Enable Multifactor Authentication field to the User form and checked it. However, when trying ...
Hi All,I have been using ServiceNow system for ITSM for several years now. Almost all the catalog in ITSM has been customized as per the business requirements over the years. Now, we have recently procured GenAI and it does provide the correct inform...
Hello,I have a question about a report, that shows a numerical value behind Label. This is disturbing to users and we'd like to remove it. Here, its because the report uses a database view, using the im_idea_core table, as parent value. However, for...
Hi When i click on the cancel button the dialog form opens and shows Related links and extra button . How to restrict those ?
My Question is related to Active Directory Spoke.We have created a Flow I am using a custom action "IC - Does User Exists" which is same as the OOB "Does User Exists" But I am receiving the following error"message": "Error: PowerShell script executi...
I am working on PDF Templates and am using the OOB Table of Contents function to create a Table of Contents for my Document. It works great the issue I'm having is trying to change the font-family it is using. Currently it is Time New Roman, and I wo...
