i have written a script from where i am gliding "kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global scope, but the results are not coming. The roles i have to access knowledge base "HR & Legal Knowledge".can anyone help ?
Hello, When we receive any mail from ServiceNow instance when they click on reply in body of the email ref id is not showing when users using new outlook or web outlook , but in old outlook we see the ref id. Could you please suggest , some users cop...
Hello, I have written below BR to auto forward the email with condition state is ignored and body contains bds then it should forward to mail address . BR is working and sending email to provided mail address but same email sent 23 times . Not sure w...
Hello Community,is there a way to make a client script work only for legacy agent workspace?In my client script if untick global and set workspace in view field the client script is executing for legacy agent workspace and csm/fsm workspace.I only wa...
Hi all It's been asked on a few other threads some time ago and there didn't seem to be an easy answer, so I thought I'd try a new thread. Is there a way of changing the text of the label that displays the Request stage in the 'Request Summary' page ...
Whenever I am commenting in the activity log in the Nithin Sneha, but whenever on clicking of that profile it is showing Gireesh. can I get an answer for it? I have attached the image regarding the Isuue.
I'm just starting to play around with Workspace configuration, and am working with the CSM/FSM Configurable Workspace, CSM Landing Page. I am unable to replace the default "space theme" background image. I can change the container height and other ...
Hi all, we enabled the Knowledge Management "enable minor edits to published article without creating a new version" property. And added fields to the "List of fields (comma-separated) that can be edited on published articles without creating a new ...
Hello all, I have seen a few posts relating to my query but have not found an answer that works. My notification is on the knowledge table. When the approver rejects a kb article, the notification is not showing the approver name or approver comments...
Hi. Here is my list problem. It just popped a few days ago. I create a list and save the page. I open the article and see the list added an unwanted line (<li> </li>) to the end of the list. I open the HTML editor, remove the line of code, and s...
Hi ALL, I need a UI action called Print on the CSM ticket page, when user clicks that print, it should print the details entered .
Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDescriptor.<init>(TableDescriptor.java:77)com.glide.db.TableDescriptor.<init>(TableDescriptor.java:68)com.glide.db.TableDescriptor.get(TableDescr...
In my PDI, I didn't install any plugin, why we have sn_incident_read role? Why in our corporate instances, I can't find the sn_incident_read role, and I tried to install In my PDI, I didn't install plugin com.snc.itsm.roles, however can't find it.
Greetings All, I am trying to perform a POC for Coupa Spoke via Flow Designer The goal was to create requisition in Coupa from servicenow PO (wireless mouse) from proc_po / proc_po_item tables Servicenow PO triggers >> Coupa Create requisitionHowever...
Hello, I have a requirement to create a report to show all the Catalog tasks based on the specific Tag added on the requested item.The Tag e.g. "ABC" has been added only on the requested item. So, based on this tag, a report needs to be created to sh...
