Getting below error from portalScenario:i have created one widget in 'Knowledge Management - Service Portal' application and doing GlideRecord from table 'u_kb_template_test_article' which in global application.I have granted the access from table an...
Hello All,I need your help in CSDM 4.0 Hierarchy relationship? Is it Business Application or Business Service would be a Parent? I am really confused which one to be parent and child?Is there any example which can show which one to be choose as Paren...
I want Reattestation to send an email to the end users once in a year from the date of first attestation for reminding them to attest the asset to them in the My asset portal. On Hardware asset table field is avaliable. As below I am attaching scre...
I have a flow designer which trigger weekly that will create an asset task for a hardware record, any recommendations on how to prevent creating another asset task when there is an existing asset task in record?
Hi all, We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available fo...
Hello experts, I can't figure what I'm doing wrong. I have a UI Action that calls a Script Include. When I log my Script Include, I'm seeing the correct value returning, but when I set up alerts in my UI Action, the alerts are returning null. Scrip...
I have requirement to create problem from incident. I know there is out of the box button is there but that is not asking for conformation. Upon confirmation given only problem should get created. i have created new ui action for same but both ui act...
Hi, I'm currently working on creating an inbound email flow for incoming replies to cases (or rather, a custom case type based on CSM cases). The people replying will not be ServiceNow users, to them, all interactions are done via email (agents use t...
I have a scripted REST API that makes 3 internal API calls to the AWA Agent API, AWA Assign API and the AWA Inbox Actions API, one after the other in the script. I am getting inconsistent results with this and have discovered that the REST calls are ...
Hello!I am attempting to use a tag that I created to flag incidents that are worked via a certain process.I am able to attach the tag to all incidents without issue. We apply tags directly in the INC: Enter INC that has been submitted > Select ... m...
var char = new GlideRecord('sn_ind_tmt_orm_order_characteristic_value'); char.addQuery('order_line_item', current.order_line_item.sys_id.toString()); char.query(); while (char.next()) { if (char.c...
Hello all, What would be the best solution to achieve the following: 1. I have variable X on item that is a Select Box with Question Choices: Business Service; Service Offering; Business Application2. I need a dynamic variable to display records from...
Within a form's Related List, a default Filter Condition can be set and is editable by the user.- The filter is remembered for the user. - The filter is also specific to the parent record associated to the related list(i.e. other parent records do no...
An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want t...
Hi, I'm trying to convert XML strings to JSON objects using gs.xmlToJSON() I've found that if the XML contains a character entity such as then the conversion fails. For example var xTest = "<a>Hello World</a>"; var obj = gs.xmlToJSON(xTe...