related to ui builder
how to edit or customize the list actions or declarative actions in the ui builder.
Forum Posts
How can we export to PowerPoint from ITSM?
How can we export to PowerPoint from ITSM?Can it be done today (in Washington)?Or can we tailor or customize from SPM construct?Or when is capability coming? Date? Is it on roadmap?Please share what you know - thanks! JJ
Resolved! Any good resources for improving Model Management across the platform?
Product Models are necessary for multiple ServiceNow products; however, I am not finding that these products have sufficient educational material regarding model management. I feel model management should be a course all on its own. But I digress. Do...
Rollback option in Flow Designer
Hi all! If anyone could assist: I'm trying to create a flow, on Flow Designer, that when creating a task and ask for approval, if rejected, to go back to the same task without closing or loop (which is currently the case) and ask for approval again....
How to make Stories created by Catalog Item record producer visible on the Customer Portal
We have a catalog item that allows a customer portal user to enter data and subsequentially create a Story (rm_story).How do we make Stories visible on the Customer Portal? Is there code to add to the 'My Tickets' widget to display stories and add co...
How is UsageAnalytics Counts for Tables computed?
Hi all!In my ITOM License usage dashboard, I found that only the UsageAnalytics Counts for Tables have a value (83). The rest are 0.I clicked on the chart at the target date, expecting to see 83 records that will match the value shown for UsageAnalyt...
Flow designer sequential approvals
I am trying to create sequential approvals using the flow designer so that I can have multiple levels of approval on a single catalogue item. In the legacy workflow, I can create multiple approval steps without impacting the parent RITM record, and...
Application Insight showing error
Hi All, Our service now Application insight getting error Can anyone why we are getting this error?
Resolved! Secondary fields are not displaying on Service Portal My Request page
Hi All, As per users request, we are adding a OOB table under "My Request" page in Service Portal. So, I have created a record under "My Request Filter" with secondary fields but I was not able to find the field showing up on Portal. Where Number dis...
How t remove Filtering Task on Widget "HRM Todos Summary"
How to remove Filter By:.....(To Do's filter)configuration under M Tasks and My Issue is this filter ption is not showing in dev and it is visible in Prod, I am want hide this configuration.Please can anyone help me on this? Thank you.
How to see Change Requests from ServiceNow are conflicting with our Change Requests ?
Hi everyone, ServiceNow performs changes on our production instances like AHA transfers and any change related to a COMM record via Change Requests on /now .We are also making change requests internally to manage our instance and plan maintenance. Wh...
Service Portal Announcement configuration on NOW Mobile
Hi All, I've been looking around and could not find a clear answer on how to add a Service Portal Announcment in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement like th...
Approval email not showing up in activity log
hi, I have a bunch of notifications targeting my custom table x_custom_task which extends the task table. I have notifications in place that trigger when the state of the request changes. I also have a notification in place for a request which requir...