Can we have a catalog item field where we can enter multiple email addresses manually without reference

[RC19]

Hello All,

Can we have a catalog item field where we can enter multiple email addresses manually without reference / like in attachment. if yes, what variable type should it be ? please reply asap. Thanks in advance.

[Maik Skoddow]

Hi

in case you only want to enter email addresses, you can choose a multi-line string field: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

Kind regards
Maik

[Community Alums]

Hi Rajesh,

You have to use "List Collector" variable type for catalog item and add "glide_list" attribute in variable attribute option(Default value section).

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Brady Holliday]

I personally would do a multirow variable set and have the variable be an email field. This would help users enter the right format for the emails as well as allow them to add multiple email address that don't already exist in the system.

Then if you are using flow designer you could simply use the "for each" flow logic and then you can do whatever you wish with the emails.

If you aren't currently using flow designer it may be a little bit harder because you will have to use a for each loop within the script in the workflow.

Hope this helps!

- Brady

[Neelavathi M]

Hi,

Did you get the solution for this, i have a similar requirement, please suggest on this.

Thank you