How to link "Use external login" on /sp login page to /csm?

Community Alums
Not applicable

‎08-16-2022 04:19 PM

How to link "Use external login" on /sp login page to /csm?

Currently "Use external login" points to completely empty space.

I thought this may be controlled by the login widget, but I do not see anything in the code about external link destination.

I tried used the CSM Redirect widget on the SP Landing Page but that resulted in all users being redirected to /csm as opposed to those with role of sn_customerservice.customer or snc_external.

I have tried 6 other fixes, two work in my PDI, but none work in customer instance. We have carefully checked that nothing is blocking this or changing behavior.

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Community Alums
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‎08-16-2022 04:31 PM

I found the link in html panel of widget. Testing now.

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michael groth
ServiceNow Employee
ServiceNow Employee
In response to Community Alums

‎01-27-2023 05:35 PM

Lon

 

were you able to make external login page the default for CSM portal?

 

Mike

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Community Alums
Not applicable

‎08-16-2022 06:58 PM

Hi,

You can enable external authentication on your instance.

Procedure

  1. Navigate to System Definition > Installation Exits.
  2. Activate the ExternalAuthentication installation exit.
    Note: If you are using the Digest authentication method, you must also enable the DigestSingleSignOn installation exit.
  3. Navigate to System Properties > Single Sign-on.
  4. Select Enable external authentication and click Save.
    You can also navigate to the sys_properties.list and search for the glide.authenticate.external property and set it to True.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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