- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-06-2016 11:02 AM
We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other.
Thanks so much
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-20-2016 01:13 PM
I am not aware of any portal provided by ServiceNow to deflect to a external Knowledge Base in K3. They used to have a module called Knowledge Navigation Add-On with settings in its own table (kb_navons) referencing other external Knowledge resources but it appears to have been removed in Version 3 because of the additional functionality KB 3 uses (preemptive searching) with the internal databases. I hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-20-2016 02:01 PM
Thanks Brian, I'll take a look.
What I'm looking for is that when searching in SN, it searches both the internal KBs and external as well. If you think of MS Office related stuff, we don't then have to maintain articles for people inquiring how to do something in Word for example.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-20-2016 02:26 PM
Ok, got it.
-B
