Knowledge Base Roles/Config required for adding Categories

[lisa_h]

Under Fuji, what KB configuration or user role is needed to display these related record info on a KB record?

• Can Edit
• Can Contribute
• Knowledge Categories

So far, I only seem to have access to   these tabs on the Knowledge Base record in my admin role:

• Knowledge (ie the article list)
• Featured Content

The wiki content is not at all helpful in determining permissions on the KB. The literature (Managing Knowledge - ServiceNow Wiki) assumes access but seems silent on what pre-requisites are needed to define categories on a KB.

Thanks,

Lisa

[Shahed Shah1]

Hi Lisa

I'm not sure if you have found the answer already, so I thought I should make a contribution here.

The permissions for KB in Fuji are now using the User Criteria module. So, to get the Contributors added to the desired Knowledge Base, navigate to the desired Knowledge Base you want to manage (e.g. Knowledge) and in the Can Contribute Related List you add the desired User Criteria.

Here's an example:

The Can Edit permissions first checks if the user can create a KB article and then checks the Can Contribute User Criteria. In that screenshot you will also observe the Knowledge Categories Related List is there so you can manage the categories there. You can also edit the categories while editing a KB article as described here.

I hope that this is of use to you.

[Shahed Shah1]

After submitting my question I did further digging around and found a KB Article on HI that provides guidance in this area: ServiceNow KB: Understanding User Criteria and ACLs in Knowledge v3 (KB0550924)

[alexbones]

I believe that is given through the knowledge_manager or knowledge_admin role. You can add managers when view a knowledge base property form (Knowledge Base > Knowledge Bases > Select knowledge base) which will give those users the knowledge_manager role. If those tabs are still not there check your related lists and see if they are added to the form.