Can we link to an external KB

[KristinaB]

We are upgrading to Geneva and implementing the Knowledge Deflector and was wondering if in K3, we can link to an external knowledge base, say Microsoft, Dell or other.

Thanks so much

[KristinaB]

Anyone?

[Mark Laucus · Accepted solution]

I am not aware of any portal provided by ServiceNow to deflect to a external Knowledge Base in K3.   They used to have a module called Knowledge Navigation Add-On with settings in its own table (kb_navons) referencing other external Knowledge resources but it appears to have been removed in Version 3 because of the additional functionality KB 3 uses (preemptive searching) with the internal databases.   I hope this helps.

[KristinaB]

Thanks Mark..... I'll check it out.

[Brian Dailey1]

Hi Kristina,

To clarify, what you mean is you want to have an article listed in the KB that is really just a redirect to another (external) knowledge base?

Look at "Knowledge Nav-ons" (table is [kb_navons]).   There are examples there for Google, etc., that you could look at to figure out how to set one up.   There may be something in the Wiki as well, but I didn't see it on initial search.

They use a script to launch in a new window, e.g.:

        window.open('http://www.google.com/search?sourceid=service-now&q=' + text, "googleSearch");

Good luck.

Thanks,

-Brian

Edit:   Nod to Mark, the KB nav-ons still appear in our instance on Eureka.   Not sure if they've been deprecated as he says.