Can we send only SMS ?

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Sanjeev Kumar1
Kilo Sage

‎08-26-2019 08:20 AM

Hi All,

I need to send only SMS to one group.

So for this we have created an email template but this template also sending an email.

I need to create a notification so that this will send only SMS (Email to sms).

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Allen Andreas
Administrator
Administrator

‎08-26-2019 08:51 AM

Hi,

I know exactly what you're talking about with this issue as I had the same problem and resolved it in this manner:

-On the notification, do not set a subject line

-Create business rule with following settings:

find_real_file.png

 

find_real_file.png

 

So basically, this sends out just the SMS with no additional email going out because the subject line is blank for emails and for the SMS...the text you typed in the notification becomes the subject line (aka now populated) so that comm goes out.

Then going forward in your organization, just ensure you always have a subject line for all other notifications (which you should anyway).

Please mark reply as Helpful/Correct, if applicable. Thanks!


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Allen Andreas
Administrator
Administrator
In response to Matthew Frazier

‎08-24-2020 10:16 AM

Hi Matthew,

I appreciate your message. I should have better filtered it (which I did on my own, but was trying to get an example here quickly) in the screenshot above.

Doing the filter in your initial screenshot will make it only apply to outgoing emails and aborting those should be no problem. If you'd like to keep a copy of a blank outgoing email, you're more than welcome to :), but aborting those shouldn't result in this same issue.

The issue you had was affecting the incoming emails, not outgoing. My apologies for that.

Please consider Matthew's reply as a more specific solution. If you are still having issues with your instance not receiving emails and you've done all other troubleshooting, please consider this HI article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0688478 as it may relate to you.

Take care!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!