Can Work Notes @mention include user id?

phenkry · ‎09-28-2023

Hi everyone,

in the @mention function in journal fields, the matching User Names pop up as choices. However, there is no way to distinguish between who is who for users with identical names:

Is it possible to add the User ID in the results list, so we can see who is who? Something like this:

Or is there some other way to determine who is who?

I would have expected this to be a quite common requirement but can't find any post or info about it.

Thanks in advance -Parker

Paul Curwen · ‎09-28-2023

It can be done:

Update the sys_user name dictionary item. The calculated item can do the same checks for @mention and display a different calculated value there.

Example...

// At the end of the calculated value script, add the below

if (gs.getSession().isInteractive()) { // only do for interactive sessions
if (gs.action.getGlideURI() != "") {
if (gs.action.getGlideURI().getMap() != '') {
if (gs.action.getGlideURI().toString().startsWith('api/now/form/mention/record/')) { // @ mention is being used
current.user_name; // return user_id field - change this combo to be anything you would like
}
}
}
}

If helpful please mark as Helpful/Correct

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

View solution in original post

Martin Bujold · ‎05-21-2024

Also worked for me as well! 😁
Thank you very much @Paul Curwen!

Would you know if it's possible to put some information on a second line like the original ask?
Something like...

John Smith (smij)
Developer

John Smith (smjo)
Assitant Director

I was able to add the "User ID" in the parenthesis and other attributes of the sys_user record but would like to display the "Title" under the name.

Any idea if that could be done?

Thank you for your help!
Martin

GJaganM · ‎04-10-2025

How to do it in Agent workspace? i want to same information like department, User ID in @ mentions in worknotes.

Is it possible ?

Thanks in Advance