Can you help me answer this CSA question?

[diegocham]

What controls the publishing and retiring process for knowledge articles?

· A. Approval Policies

· B. Approval Definitions

· C. Workflow Designer

· D. Workflows

· E. State Lifecycle

[J Siva]

Hi @diegocham 

The answer is "Workflows".

"Knowledge -Approval publish" , "Knowledge - Approval retire", "Instant approval ", & "Instant retire "

Regards,

Siva

[Ankur Bawiskar]

@diegocham 

the answer is straight forward.

You could have searched this on google and you will get Workflows

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @diegocham 

Workflows is the correct answer. Just to let you know, KB workflows will soon be migrated to Flow Designer.

[Aniket Chavan]

Hello @diegocham ,

The correct answer here is D. Workflows.

The publishing and retiring of knowledge articles are controlled by workflows assigned to the knowledge base. These workflows define how an article moves through states like Draft, In Review, Published, or Retired. You can use out-of-the-box workflows like "Knowledge - Approval Publish" or create custom ones to suit specific processes.

You can check out the default workflows and examples in the official docs if you'd like to dive deeper.

• Knowledge workflows

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024