Can you use the same categories for multiple knowledge bases?

[KristinaB]

We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window. I'm thinking that these categories all have a unique ID. Is there anyway to show these categories only once and have it display the articles in a contains this category instead of this IS this category? This is going to be confusing when we role out service portal in a few months. Hope this makes sense

[Tom Boyle]

Did you manage to solve this Kristina?

We are facing the same problem as we use the same categories across Knowledge Bases and want to be able to filter in the Support Portal without duplicate categories.

[KristinaB]

Hi Tom,

I as able to use the "same" categories but I had to manually create them in each knowledge base.

Sorry I couldn't be more help.

[Tom Boyle]

Thanks for getting back Kristina.

We have had to go with the same which is a shame because it leads to duplications in the Portal when filtering.

[Randall King]

Has either of you found a good fix for this? We're facing the same problem. Getting ready to launch in a few months and not sure how to solve this.

[Johan van den H]

It is now 2023. Did you find a working solution to the issue that if you use the same categories in multiple knowledgebases those categories will appear as unique categories in the knowledge search results filter?