Cancel Request UI Button

Anna L · ‎06-26-2016

Is it viable to have Cancel Request UI Button on Task form and Request Item form and once the user clicks the button, a message should popup as a warning. How would you do it? Any suggestions?

Abhinay Erra · ‎06-26-2016

You will have to add a client side code to UI action. I have just added the popup message to the OOB UI action 'Cancel request'

Here is the script for that

function cancelRequest(){

var submitFlag= confirm("If you cancel request, workflow will be stopped");

if(!submitFlag){

return false; //Abort submission

}

//Call the UI Action and skip the 'onclick' function

gsftSubmit(null, g_form.getFormElement(), 'cancel_request'); //MUST call the 'Action name' set in this UI Action

}

//Code that runs without 'onclick'

//Ensure call to server-side function with no browser errors

if(typeof window == 'undefined')

runBusRuleCode();

//Server-side function

function runBusRuleCode(){

current.request_state = 'closed_cancelled';

current.update();

new UIActionUtils().approvalsNoLongerRequired(current.sys_id);

}

This link will be helpful on how to write both client side and server side code in a single UI action

Client & Server Code in One UI Action - ServiceNow Guru

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

Anna Gausel · ‎08-21-2018

Hi There,

I've followed this, but need to modify it to

1. Check if there are any open SCTASK and if so, stop ability to cancel

2. If cancelling, automatically change to workflow stage to 'complete' The workflow stage currently stays in the pre cancelled state, even though the RITM is cancelled

My script is similar - I'm just not sure how to add these additional requirements. Any help would be appreciated:

function cancelRequest(){

if(confirm('Are you sure you want to cancel your Request?')) {

//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), 'cancel_request');

}

return false;

}

//Code that runs without 'onclick'

//Ensure call to server-side function with no browser errors

if (typeof window == 'undefined')

updateTaskAndRITM();

function updateTaskAndRITM(){

current.state = 4; //value for Closed incomplete
current.work_notes = 'Request Cancelled';
current.comments = 'This request been cancelled';
current.update();

var reqItem = new GlideRecord('sc_req_item');

reqItem.get(current.request_item);

reqItem.comments = 'Request Cancelled';

reqItem.work_notes = 'Request Cancelled';

reqItem.state = 4; //value for Closed incomplete

reqItem.update();

new UIActionUtils().approvalsNoLongerRequired(current.sys_id);

current.stage = 'Completed';

Inactive_Us1738 · ‎07-28-2020

Hi Anna,

Did you find the solution, is system able to cancel all the associated RITM's and ScTask cancelled when request is cancelled.

Thanks, Jay

Anna Gausel · ‎07-28-2020

Hi Jay,

I've moved on to another company now, so don't have access to the environment anymore. From memory I think we changed our requirements and created a cancel button on the portal ticket widget, allowing end users the ability to cancel their own requests. It also cancelled the associated workflow, underlying tasks.

Cheers,

Anna